10/15/2026
Someone broke our chatbot!
Not technically. "Luna" kept answering but every once in awhile, we notice her replies include some version of "I can't verify that" or "I don't want to speculate."
This happens when the information she's trained on doesn't include a direct answer, which is not much use to a procurement professional trying to figure out if Una’s the right GPO for their organization. It's also our cue to have a real human jump in and continue the conversation.
The questions themselves were good ones, too:
✔️ What makes you different from competitors?
✔️ Who do you lose deals to?
✔️ What's on your product roadmap?
Here are a few recent examples of when she couldn't quite respond in full, and the true answers to all of these burning questions 👉 https://hubs.li/Q04z_DpD0
The ability to ask a chatbot questions on the Una site provides a quick way to learn about Una and ways group purchasing can work for you.