06/05/2020
A Message to the Primerica Family from CEO Glenn Williams
Primerica always puts people first.
Our top priority is to protect the health and well-being of our clients, representatives and employees. We are monitoring developments regarding the COVID-19 virus to make sure we are taking all appropriate steps to protect you and your family. We appreciate your support and patience as we work through these unprecedented events.
We know you have many questions and concerns about your finances. Our team never has been more dedicated to serving your needs and helping you feel secure. We are here for you!
Please see the Frequently Asked Questions and Answers included below. As we get more inquiries and information, we will update these materials. If you still have questions, you can gain information in many ways:
Reach out to your personal Primerica representative;
Review the COVID-19 virus updates on the coronavirus.gov website;
Email us at [email protected];
Call one of our Client Services hotlines –
United States
Life Insurance
Investments (800) 257-4725
(800) 544-5445
Canada
Life Insurance (English)
Life Insurance (French)
Investments (800) 387-7876
(800) 265-4804
(800) 387-7876
Concert/AGF Funds
Common Sense Funds (800) 510-7375
(800) 463-9997
Our corporation is financially sound and resilient. As a company that enjoys an A+ rating from A.M. Best, insures 5 million lives, handles more than 2 million investment accounts, and has 130,000 licensed representatives, we are an industry leader in helping families like yours. We have the strength and resources to stand behind every promise we make. Regardless of your relationship with us -- whether you own a policy, maintain an investment account, or are a client, a representative or an employee -- you are with the right company.
In these difficult times, our mission never has been more important. We are devoted to the financial health of our extended Primerica family – and that includes you!
Thank you for placing your trust in Primerica,
📷
Glenn Williams
CEO
FAQs:
Are existing Primerica life insurance policy owners covered for potential claims arising from COVID-19?
Yes. There are no specific coverage exclusions in our policies for the COVID-19 virus pandemic, subject to satisfying the other customary policy requirements.
Has Primerica changed its underwriting requirements for pending life insurance applications?
No. Our insurance policy language and application requirements remain the same as before. We will process all pending life insurance applications using the same underwriting guidelines and criteria that we always have applied.
Can someone apply for future life insurance if they may have been exposed to COVID-19 or are they uninsurable?
People with potential exposure to the virus may submit a life insurance application. As always, it is vital that applicants answer all questions accurately and provide information regarding any health conditions, medical treatments, tests and doctor visits. All applications will be processed and may be accepted, denied or held pending receipt of additional information, depending on the circumstances.
Can current life insurance clients increase their coverage amount?
Yes. Our policies allow increases in the amount of coverage. All policy change requests will be processed using our standard procedures.
What happens if an applicant does not properly disclose medical information and then makes a claim against an issued life insurance policy?
It is very important to provide complete, truthful and accurate information for all questions on the policy application. If the applicant does not properly disclose all the required information, including telling us about prior and current medical conditions, then a claim made within two years after the policy issue date could be contested.
Should an applicant delay treatment or testing for COVID-19 to submit a life insurance application?
No. We urge everyone to closely monitor their personal and family health situations and to seek medical treatment and testing immediately if they have any symptoms or any other reason to believe they may have exposure to this virus or any other illness. Nobody should ever jeopardize their health or wait to seek medical attention or testing until after submitting a life insurance application.
How should I make investment decisions in a volatile market?
While unsettling, the current level of volatility in the markets should not necessarily alter your current investment plan, particularly if you have a long-term time horizon. You should make investment decisions tailored to your individual circumstances. Please contact your Primerica securities representative to discuss your personal situation, investments and objectives.
How is Primerica meeting its clients' needs during this time?
Primerica maintains emergency business operations plans at all times. During these events, our special procedures and processes allow us to continue to serve our clients. We are committed to making sure that our clients receive the high level of personal service they need and expect, regardless of the obstacles.
Is Primerica prepared to handle a large shift to remote employees?
Yes. Primerica is prepared to handle a shift to a remote workforce, if necessary. Our employees are well-equipped to work from home and will ensure that we continue to support our representatives who are there to meet our clients' financial needs.
What is Primerica doing for its people?
The health and well-being of our people is our top priority. Primerica is closely monitoring the COVID-19 situation and taking proactive steps to protect our clients, representatives and employees. These include:
Guidance on how to stay healthy based on CDC guidelines;
Cancelled all air travel;
Implement work from home ("WFH") plan;
Postponement of company-sponsored meetings with 50 or more people;
Self-quarantines for people who have traveled to impacted areas or may have been in close contact with infected persons; and
Periodic deep cleaning of our headquarters facilities
