10/13/2026
Introducing BSAi™
BSA's Proprietary Claims Intelligence
Artificial Intelligence is rapidly changing the claims industry. The real question is not whether AI will impact claims handling. It is how organizations use it to improve outcomes while maintaining compliance, quality, data security, and sound claim judgment.
At BSA Claims Solutions, we have developed BSAi™, our proprietary claims intelligence platform designed to support better claim outcomes through real-time operational oversight, decision support, and continuous quality monitoring.
BSAi™ helps our teams:
• Monitor claim handling for regulatory and client-specific compliance requirements.
• Identify quality assurance opportunities before they become quality concerns.
• Validate documentation, workflow completion, and file readiness.
• Surface trends, operational risks, and performance indicators across large claim inventories.
• Support consistent handling practices across catastrophe, litigation, ADR, appraisal, and liability operations.
• Provide actionable intelligence that enables supervisors and adjusters to make informed decisions faster.
As a SOC 2 Type II certified organization, BSA has built BSAi™ within a framework of independently validated security, availability, and operational controls. This provides carriers and clients with confidence that claim data is protected through disciplined governance, monitored processes, and a culture of security and compliance.
For our carrier partners, that means:
• Increased confidence in vendor oversight and data security
• Reduced operational and compliance risk
• Greater transparency and accountability
• Scalable claim handling supported by secure technology and proven controls
• Faster identification of quality, workflow, and compliance exceptions
Most importantly, BSAi™ does not replace experienced claims professionals.
It enhances them.
We believe the future of claims handling is not AI versus people. It is AI combined with experienced adjusters, examiners, and leaders who apply judgment, empathy, and expertise to every claim.
That combination creates stronger compliance, better data integrity, greater consistency, improved quality, lower loss-adjusting expense, and better outcomes for carriers, TPAs, and policyholders alike.
Technology provides insight. Experience makes decisions. Security creates trust.
That's the power of BSAi™.
