IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of a Glamour Me E-Gift Card. Glamour Me does not issue store credit for the original shipping charges.
All items marked Final Sale cannot be returned for store credit.
With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.
Please access our Online Returns Portal and start the returns process.
Please be sure to send us your item(s) back in full accordance with our Return Policy:
Items must be sent back within 15 days of the delivery date.
Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
Items must be free of stains, makeup, deodorant, or wear.
Bodysuits, swimwear, and accessories are non-returnable.
All returns are refunded via store credit in the form of a Glamour Me E-Gift Card.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
Returned-to-Sender & Refused Packages
This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Store Exchanges
Because we can't ensure the style/size required will be available by the time returned items come back to Glamour Me Studio, except in very limited circumstances, we are unable to accommodate exchanges.
In-Store Returns for Online Purchases
If your purchase was made online, you may return items at Glamour Me to receive store credit in accordance with our store return policy. If you are unhappy with your online purchase, you may bring the item to Glamour Me within 15 days of the purchase date. All items must be unworn, unwashed and returned in original condition (including all paperwork, packaging, accessories) with tags attached.
Exchanges for Online Purchases
Presently, we do not accommodate exchanges for purchases made online to be exchanged in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired.
Damaged/Defective/Incorrect Items
Should you receive a damaged, defective, or incorrect item, contact us via email, [email protected]. Once we receive your request, we will be in contact with you to address and resolve the issue.
Returning By Mail
We recommend that you return using our Online Returns Portal.
Mail your return items to the address stated below:
Glamour Me
506 N. 4th Street
Crockett, TX 75835
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us. Please allow 5-7 business days to process your return once it is delivered to our store. Once your return is fully processed, we will issue you store credit in the form of a Glamour Me E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Helpful Hint: Glamour Me is not responsible for returns until they reach our store in Crocket, TX. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Glamour Me will not issue store credit for your returns.
