10/15/2026
Your team keeps coming to you for every answer? Try “Three and then me”: they check three places before asking you. Just make sure the answers are documented and easy to find. Your team grows, and you get your focus back.
Read the blog.
How do I get my team to stop asking me for every answer?
During busy season, the thing that drains your focus fastest isn't usually the big decisions.
It's the small things, the constant interruptions.
Someone on your team has a question. Then another question. Then another.
As a business owner myself, I can tell you personally that this is one of the biggest hidden energy costs of running a business, especially when things are moving fast.
Every interruption pulls you out of whatever you were actually trying to focus on, and it can take real effort to get back into it.
The fix I starting using is called "Three and then me". It was so hopeful that I started recommending it to clients too.
Before your team brings you a question, they look for the answer in three other places first.
When someone comes to you, your question back is simple.
Where have you looked so far? What were your first three sources?
This takes discipline on your part. You have to actually hold them to it, even when it's faster in the moment to just give them an answer.
But once your team realizes you're not going to stop what you're doing to solve the issue, something shifts.
They get more resourceful and you get your focus back.
But there's a corollary that makes this work. The answers actually have to be findable.
You need a knowledge base, documented processes, training materials.
If the information doesn't exist anywhere yet, that's on you to create it.
Then it's their job to go find it.
This way busy season stops being a constant stream of interruptions and starts being the season where your team steps up and grows.
Cyndi
As my book research, I'm curious where you gather. Which ecommerce community do you participate in?
If not one of these options, reply and let me know where you're at!
A. Million Dollar Sellers (MDS) or eComFuel (formerly eCommerceFuel)
B. Titan Network or Workspace6
C. A free Facebook, Reddit, or Discord group
D. I'm not part of an ecommerce group right now