05/04/2022
Who We Are-
For over 20 years, First Consumer Financial has been providing better loan opportunities to consumers, designed specifically for the personal and auto finance needs of the community.
When you join First Consumers Financial as a Customer Service Representative in our Harvey Branch, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We don't shy away from our success and work hard each day to make great things happen for our customers, our teams, and ourselves. With continuous growth throughout areas in LA, MS, TN, and GA the career opportunities are limitless.
Our Customer Service Representative helps our team to succeed in meeting service related goals monthly and daily. They assist with payments, filing, loan applications and closings, face to face customer interaction, and much more satisfying daily tasks.
Our most successful Customer Service Representative possesses positive thinking and strong organization skills. They value teamwork and have well-developed interpersonal communication skills. If these qualities align with your strengths and you thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Consumers Financial.
Our Culture-
At FCF, we believe that talent and attitude count as much as skill and experience. As a result, we are looking for talented people who share our vision and passion for doing what is in the best interest of our customers.
We hire motivated people who we train to expertly perform and excel in their position, all in an environment where you can flourish and advance.
Responsibilities-
Manage large amounts of incoming calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Daily filing & office duties.