10/15/2026
Technology Is Great. Until You Need a Human.
Ever tried to solve a travel problem by talking to a chatbot when all you really wanted was a real person who could help? 🤖😩
Travelers still value the human touch—and a recent Mews survey suggests hotels shouldn't forget that.
📊 Here’s what the survey found:
89% of travelers prefer AI to work behind the scenes or alongside human service.
75% say good hospitality depends on human staff, regardless of the technology.
72% prefer a human for bar and restaurant service.
66% prefer a human welcome at the front desk.
The message? Travelers aren't necessarily against technology. They just don't want technology replacing genuine human connection.
✈️ And that lesson applies beyond hotels.
When your flight is canceled, you need medical care overseas, or you're trying to understand what your travel insurance actually covers, convenience is nice—but having someone who listens, explains your options, and helps you navigate the problem can make all the difference.
At Insurance Services of America, we believe travel protection should come with something technology can't replace: personal service from real people who care.
We help you understand your coverage before you travel, and we're here to help when the unexpected happens.
Because when travel plans go sideways, you deserve more than an automated response.
You deserve a real person in your corner.
🌎 Travel smart. Travel prepared.
📞 (800) 647-4589
Photo by Emilipothèse on Unsplash