01/23/2026
A loan officer (LO) on my team just lost a refinance to a competitor.
The reason? The client said: "I didn't know you did refinances..."
UGH.
This LO helped them BUY the house. They worked together for weeks. Built trust. Closed the deal. Celebrated at the closing table.
But somehow, the client walked away thinking he was just "the purchase guy."
Fast forward 18 months. Rates drop. The client is ready to refinance. And instead of calling the person who helped them get into the house... they went somewhere else.
This is the mortgage industry's most expensive mistake.
Here's the thing – if you worked with me on a purchase, I'm your mortgage guy FOR LIFE. Purchases. Refinances. HELOCs. Cash-out refis. Investment properties. Whatever.
I don't disappear after closing. I'm checking in when rates shift. I'm watching your equity build. I'm looking for opportunities to save you money or help you leverage your home to build wealth.
If you closed a loan with me (or anyone on my team), you should never feel like you need to "shop around" again.
We're already your people. Call us first.
And if you HAVEN'T worked with us yet but you own a home anywhere in Arizona...save my contact. Because when life happens – rates change, you need cash for renovations, you want to buy an investment property – you'll know exactly who to call.
That's what a real mortgage relationship looks like.
