01/03/2022
We are seeking a Front Desk Receptionist for our Liberty Tax and insurance office. It is important that candidate possess outstanding customer service, as our receptionist will greet visitors/clients and answer all incoming telephone calls in a professional manner. Within this role, you must know, practice, and ensure that company policies and procedures and state and federal laws are followed. In addition, you will ensure that no client information is inappropriately divulged to unauthorized parties.
Duties
• Oversee front desk receptionist area and greet clients
• Ensure reception area is tidy and presentable, with all necessary stationery and material
• Receive and distribute mail/deliveries
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, faxing
• Answer incoming telephone calls; determine purpose of callers, and forward calls
• Support Office Manager and Tax Professional
• Perform basic data entry
• Ensure completion of client paperwork and sign in
• Ensure all rooms are stocked with soda, water, Kleenex, and other items as appropriate.
• Keep client area clean and presentable daily
• Translate between client and Tax Professionals when needed
Requirements & Skills
• Must speak English and Spanish
• Knowledge of customer service
• Microsoft Office (Word, Excel, Outlook) experience desired
• Excellent phone etiquette and ability to establish rapport with diverse clientele
• Strong communication and social skills
• Professional attitude and appearance
• Excellent organizational skills
Scheduling and Pay
• $13-15 per hour plus bonus potential
• Monday-Friday 10AM-7PM (during peak season, Jan-April)
• Some Saturdays (during peak season, Jan-April)
