Bussian Insurance Agency, LLC

05/29/2026

With these fuel prices, we could all use a little bit of helpful information!

05/22/2026

Our offices will be closed Monday May 25th in observance of Memorial Day. ❤️🤍💙🇺🇸

We will reopen Tuesday May 26th at 8am.

05/20/2026

After a convective storm or major loss, contractors can show up fast – and not all of them have your best interests in mind.

In recognition of National Insurance Crime Bureau’s annual Contractor Fraud Awareness Week, we’re sharing warning signs worth knowing before you hire a contractor.

Learn more: https://travl.rs/49cuMPF.

05/13/2026

Hello Bussian Family!

We wanted to reach out to everyone affected by the recent storms and simply say thank you.

Thank you for your trust, your patience, and for keeping us updated throughout the claims process.

As both an agency and homeowners with property claims due to the storms ourselves, we understand how stressful and overwhelming this process can feel at times. Waiting for updates and navigating the process isn’t always easy.

Many of our customers’ claims have already been resolved, while others are still waiting to hear back from their insurance companies. We’re hopeful that more responses and updates will continue rolling out this week.

Please know that we’re here to help every step of the way, and we’re always available if you have questions or need guidance.

05/13/2026

04/23/2026

We’ve made it through the first week—Lena, you should be proud.💛🖤

Once a claim is filed, the insurance company begins the process of scheduling property inspections.

The insurance companies we work with are doing their best to reach those affected as quickly as possible, though we understand this process can sometimes feel frustrating, and the inspection might feel rushed.

To help you navigate the next steps, here are a few helpful tips:

*Consider reaching out to a local roofing company and asking to be added to their schedule.
*It’s important to obtain a proposal or estimate from the contractor once the insurance company’s adjustment is completed for comparison.
*At that stage, your contractor can review the adjuster’s report, identify any areas that may have been overlooked, and submit any necessary supplements to the insurance company to ensure all repairs are accounted for.
* In the meantime, continue taking photos, making lists, and keeping detailed notes of any damage or related updates.

Call us if you need us!

Freeport: 815-235-6107
Lena: 815-369-4747

Send a message to learn more

04/22/2026

What a whirlwind it’s been...

By now, many of our residents have had the opportunity to assess any property damage and begin filing insurance claims. We’d like to reassure you that if you reach our messaging service, it simply means all of our lines are currently in use. Please know that we are actively monitoring messages and will return your call the same day or next day at the latest.

As you move forward with your insurance claims, we encourage you to:

-Keep thorough documentation of all damages
-Take photos, even of items that may seem minor or unrelated
-Being overwhelmed makes remembering things tough---Keep a list handy for anytime something comes to mind.
-Ask your agent for your homeowner declaration pages if you don't have them, and write down your claim number, and adjuster contact information once you have it. --Having these things helps you, your roofer, and the adjuster.

Thank you for your patience and understanding—we’re here to support you through this process and promise we are doing everything we can to help the process!

Send a message to learn more

04/20/2026

With power restored over the past couple of days, many sump pumps have started running again. As a result, many of our customers, neighbors, friends, and family members are now dealing with water damage. We want to share a few helpful tips during this time:

-Keep a notebook handy and maintain a detailed list of any items you need to discard. This is overwhelming; making a list will help.

-Take photos, even if you’re unsure whether you’ll need them later, it’s better to have documentation if you need it.

-Save all receipts for any purchases related to cleanup or repairs.

-Rely on your community. Words can't express what we have all felt and seen this weekend.

These few tips can help make this difficult situation a little bit more manageable, and help your insurance claim run a bit more smoothly once the dust settles.

Send a message to learn more

04/18/2026

Our hearts are breaking for our hometown of Lena—for our customers, our friends, our local businesses, and our neighbors.

We’re at a loss for words as we all face this together, but we know that as a tight-knit community, we will get through this.

We’ve included some insurance tips below, and you may see Gretchen out sharing flyers with helpful information on what to do next.
_________________________________________
Document everything (before cleanup if possible)
Take photos and videos of:
• Structural damage (roof, walls, windows, seals, garages, additional structures, ect)
• Personal belongings
• Debris and fallen trees

Prevent further damage
Insurance policies usually require you to take “reasonable steps” to limit additional damage. That might include:
• Covering broken windows or holes in the roof with tarps
• Moving undamaged belongings to a safe place
-Keep receipts for anything you buy (tarps, plywood, hotel stays, etc.).—
• There are local roofing companies, and churches out in town today offering help--- take the help and do what you can to help others.
Don’t throw things away yet
Unless something is hazardous, keep damaged items- make a pile in your yard or driveway---until the insurance adjuster has seen them or given permission to discard. Take a photo, or several.

Call your insurance agent after you’ve been able to complete the above. Many are working today if able, but many have also been affected by the tornado and are doing the same at their homes. We will be ready on Monday after all damages have been able to be documented.
Once damage is assessed and a claim is filed:
Keep a claim file
Track:
• Claim number
• Adjuster’s name and contact
• Receipts and estimates
• Notes from phone calls