08/04/2026
08.04.2016 — Ten years ago today, Lily Ortega became my first teammate. ❤️
She joined me with no knowledge or experience in the mortgage industry, and I had no real leadership experience. But I saw her integrity, her character, and her calm demeanor and knew there could be a great career for her in this business that I loved.
She was a brand-new mom. We didn't have a solid plan for how this would work. We just came in every day and figured it out as we went. Pretty sure this is when was invented.
Lily started out helping me with data entry, marketing efforts, gifting, and all the things that didn't require mortgage industry knowledge. Over time, she started working directly with clients to request and obtain the items needed by underwriting. She became the bridge between our processor and underwriting, and she had a way of explaining things to clients that made them feel safe and taken care of. She helped take as much off their plate as possible.
Honestly.. It was a huge lift off of mine, too.
Having Lily take ownership of those details freed me up to cultivate relationships with referral partners, do events, and grow the business. What started as a few tasks quickly became a role that was incredibly valuable to both our clients and to me.
Over these ten years, we've been through SO many transitions - the companies we've worked for, roles and responsibilities, the evolution of the market, our internal processes, and the way we do just about everything. We've weathered storms, celebrated big wins, grown a team, right-sized a team, and figured out a whole lot of things along the way.
And together, we've been a part of more than 1,000 stories of homeownership. 🏡
Today, Lily is one of the top processors at our company, and she is loved by our clients and referral partners. She is amazing at what she does, and I genuinely cannot imagine being in this business without her.
The amount of relief and mental freedom I get from knowing Lily is on my team, taking care of our clients and making sure the details are handled, is an incredible gift. I don't take that for granted for one second.
Lily, thank you for ten years of showing up, figuring it out with me, caring so deeply about our clients, and helping build this thing alongside me. I am so incredibly grateful for you, and I cannot wait to see what our next chapter holds. ❤️
And now I need YOUR help celebrating her!
If you know Lily or have worked with her on a loan, please show her some love in the comments. Tell her what she has meant to you, share a favorite memory, or just let her know you're cheering her on.
And for extra credit - and what would REALLY make her feel celebrated - send her an email TODAY at [email protected] and tell her how awesome and loved she is.
Let's fill her inbox. ❤️
Happy 10 years, Lily! Here's to the next chapter! 🥂🏡