01/17/2025
Weathermen are forecasting single digit temperatures over the upcoming weekend. This could lead to frozen pipe claims across our Shelter territory. The key thing to remember is to get these claims turned in as soon as possible.
If you are a customer who has a loss, please take whatever steps necessary to mitigate your damage and save receipts for any expenditures. Once the claim is assigned to an adjuster, we can review for coverage.
Regarding vendors to use for water mitigation, plumbing repairs, etc., we don’t have a “direct repair” or priority list. We want you to use whomever you like. In the past, we’ve seen companies become inundated with calls when temperatures fall, so it’s important for you to contact someone immediately and get on their “wait list” if need be.
Below are some tips I would like to share with you on how to prevent frozen pipes as well as how to locate the main water shutoff.
PREVENT FROZEN PIPES
• Set home thermostats above 55 degrees during cold weather.
• Drip cold water in farthest faucet from your main valve. Moving water keeps pipes from freezing.
• Find shut off valves for emergencies.
• Insulate pipes in unheated areas.
• Open cupboards and vanities to warm pipes.
• Close inside valves that control the water supply.
• Open the outside spigots to allow to drain water out.
• Keep outsides valve open so water remaining in the pipe can expand without causing a break.
• When freezing weather is coming, turn off water to outside spigots and drain all water from the line.
IF YOUR HOUSEHOLD PIPES BURST…
• Shut off your main water valve.
• Call a licensed plumber immediately.
HOW DO I FIND MY MAIN WATER SHUT OFF VALVE?
• Look for the main valve where the water supply enters your house (usually in the basement) or in a concrete box near the street.
• If the valve is outside your house, lift the cover with a large screwdriver.
• Use a pipe or crescent wrench to turn off the water.
• Mark the shut-off valve with fluorescent paint or tape so you can find it in the dark.
If you have a claim, you may file it immediately through your Shelter app (best option) or call 1-800-SHELTER (1-800-743-5837) or give our office a call at 260-484-4077.
You may print and keep for future reference.
Stay warm out there!
Linda, Lisa, Dawn, Patrick – Shelter Insurance
