09/03/2026
What business are you really in? It may sound like a simple question, but how a leader answers it can shape everything from a company’s growth to customer relationships to brand differentiation. In the latest issue of the Why to Wow newsletter, we explore one organization’s journey to define who they are and, just as importantly, who they are not. That clarity helped them better understand their customers, sharpen their focus, and stay true to their brand purpose. The strongest differentiation doesn’t start with what you sell; it starts with purpose and a deeper understanding of the people you serve. Read the issue today at https://loom.ly/8RzUW0g.