(ACC), initial goal is to create superior claims service to facilitate claims in an efficient manner by utilizing the best adjusters in the business. Our staff meets and exceeds all expectations of a successful adjusting business. Servicing the entire country, our expertise in the insurance field is earned from over 40 years of experience. Our large team of qualified adjusters is available 24 hour
s a day, 7 days a week to resolve all of your adjusting needs. We work in every part of the US and have an on-line bank of adjusters updated with information on a continual basis. Property
Our national office in Florence, AL and our resident adjusters throughout the nation are highly qualified property adjusters dealing with residential and commercial claims. Liability
We have highly skilled and experienced adjusters to handle all types of casualty or liability files. Our adjusters thoroughly examine and process claims on virtually any type claim, including complicated roof claims. Mediation/Appraisal Services
We have a number of strategically placed mediation/appraisal experts that allow ACC to cover the entire U.S. Flood
Experience, professionalism, and a deep-seated commitment to customer service are the hallmarks of our flood industry leadership. Advanced Claims Concepts boasts more senior and certified flood adjusting professionals than any other organization of its kind. Our team is staffed by top-notch specialists with proven, on-the-ground expertise, whose sights are focused on making sure clients receive every dollar of funding for which they are eligible. Together, the Advanced Claims Concepts flood team represents some of the best and most experienced minds in their fields. Service Standards
Same day contact with insured upon assignment
Office contacts insured to give adjuster’s contact information
within minutes of assignment. Field adjuster contacts insured to set up appointment and
discuss claim details within 24 hours. Constant communication of claim details with desk adjuster
Claim confirmation sent to desk adjuster with field adjuster’s contact information upon assignment
Appointment time emailed to desk adjuster
Inspection within 48 hours unless the insured is unable to schedule at this time
Closing within 48 hours of inspection
Closing Average (
