08/29/2026
After 25 years of helping people protect their assets, periodically I have received emails, phone calls or letters about my commitment to excellent customer service and claims service. This letter stands out. My quote for this gentleman was 35% more than what he was previously paying. I reviewed my quote with him, compared companies and coverage and I explained what and why he needed more coverage and the gaps in coverage he currently had. A year later, he had a claim.
80% of inbound customer calls in my office are to complain about rates. People don't find a value in what I do for them. Most people careless about coverage and only cost.
" I'm retiring soon and need to cut cost". " I can't afford the policy" (yet you live in a 700k home). "I don't need this much coverage". These are some of the reasons I hear all the time. Until you have a claim, you will never know what I did for you. You just see a guy collecting your money for nothing.
For the customers who thank me and appreciate what I do for them, even without having a claim, Thank you.
