Jessica Crespo NMLS# 1359692

11/16/2018

For Customer Service Month in November, we invited our licensed mortgage originators to share stories of times when they truly believe they provided more.
Gaye Jones:
We dealt with a relocating borrower. Her income was derived of minimal Social Security and royalties income from oil wells. The leases for the wells had long expired and guidelines called for three-year continuous income. The processor spent several hours researching and several phone calls to learn about the habendum clause. This clause found in legal contracts states that if the entity is producing results (ie: oil), then the lease does not actually expire. (The processor’s personal trainer has invoked the habendum clause stating that since she is seeing results, she can’t quit. LOL!) With this information, we were able to clear the condition, count the income and get her to closing. Then at closing, she was short funds. (Approximately $8,000). After putting on my game face, I went back to the drawing board and was able to change what debts she was paying off and lower her cash-to-close by the $8,000 she was short — and still kept approval and closed!

11/15/2018

For Customer Service Month in November, we invited our licensed mortgage originators to share stories of times when they truly believe they provided more.
Gaye Jones:
The prospect was under contract to purchase a home. The appraisal came in low, and the seller wouldn’t negotiate. The borrower did not have additional funds to pay the difference, and she had to be out of her apartment in less than two weeks.
We already had her documents. She found another home that weekend, we ordered rush appraisal and we closed her eight days later. We kept her from being homeless and she was able to purchase her first home!

11/14/2018

For Customer Service Month in November, we invited our licensed mortgage originators to share stories of times when they truly believe they provided more.
Michael Cancio:
I had a VA borrower who didn’t know he was a VA borrower at first. It was an agent referral. The guy was working with another bank already.
I told him: “The numbers won’t work. I’m not trying to be a sore loser or anything, but these people are going to work on your file. And 10 days before closing, they will tell you the deal can’t be done. I will work on your deal completely free so I can be your backup.”
Sure enough, the lender came back and said they couldn’t do what they needed to do.
We were talking about cash-to-close. The guy could have lost a $50,000 deposit. That’s a big deal to lose!
As it turned out, the cash close was like $280,000. I told him: “You should have told me about it from the beginning."I restructured the loan. Got in done in 14 days. Instead of $280,000, he came to the file with $75,000. The guy and I are friends now. It was the best Zillow review I ever received. I talk to him to this day. That was pretty cool.
I like helping our veterans. I pay for the appraisal out of my pocket for all veterans as a way to thank them for their sacrifice. Thankfully, the guy listened to me. Because I knew the other bank wasn’t going to be able to get it done, the way it was structured.

11/13/2018

For Customer Service Month in November, we invited our licensed mortgage originators to share stories of times when they truly believe they provided more.
Chuck Tegano:
I worked with a nice couple who had a 7-year-old autistic son. I had given this deal to an agent who I worked with in the past. Though the client came to me from a different Realtor, she was unhappy with that agent and asked me to refer her to another.That’s always a weird situation. But we make the best of it and put our borrower with the best agent with whom we’ve had past experience, which I did.
Unfortunately, one of the borrowers encountered a few issues from a past marriage that caused the deal to go into suspense. I called the underwriter, who said there was no way around it and that the deal was basically dead.
When I called the borrower from the road to inform her, she cried and cried on the phone. She said her autistic son loved the new house and that he’d be crushed if she had to tell him they couldn’t move there.
There were other important considerations as well, including the need to get out of their rental home. But the tears over disappointing her son really got to me. I have to admit, my eyes welled up too … not a good situation while doing 75 on the Parkway! So I told her that I had one more thing that I could try, though I couldn’t promise it would work.
Well, that one last attempt did the trick, changing the loan type. We somehow pulled a rabbit out of a hat and closed their loan!

11/12/2018

While today is Veteran’s Day, AnnieMac strives to support our troops all year long. One of the ways we do is through our Healing Heroes program, a partnership with Freedom Service Dogs of America. To learn more about this great cause visit: http://bit.ly/2quILL0

11/02/2018

Specially trained service dogs now help people with a vast range of physical, mental and psychological issues — from helping guide people with visual impairments to providing emotional support to returning service members with PTSD. But throughout history, trained dogs have been helping people in one capacity or another. Here’s an article from on the famous rescue dogs of St. Bernard Pass.NOTE: AnnieMac Home Mortgage is sponsoring “Healing Heroes,” a program that will fund the training of a service dog for someone in need. We are working with Freedom Service Dogs of America, a Denver-based nonprofit that trains rescue dogs to act as service dogs.
A Brief History of the St. Bernard Rescue Dog

The canine's evolution from hospice hound to household companion

11/01/2018

If you want your lawn looking its best come spring, now is the time to act. has some advice.
How to Prep Your Lawn for Winter

The end of summer signals the best time to lay the groundwork for a lush field of grass come spring

10/30/2018

Painting a room can be a lot easier with the right tools and techniques. Here are some tips from Popular Mechanics.
How to Paint Your Walls Like a Pro

Painting interior walls is the easiest way to freshen up your place. But this project can quickly turn into a nightmare if you're not careful. Follow these six tips the next time you paint and you'll get great-looking walls while keeping your sanity.

10/29/2018

Here’s an interesting look at the process of training service dogs. Some skills you might not think of, such as the ability to sit motionless for long periods of time, are essential for service animals.NOTE: AnnieMac Home Mortgage is sponsoring “Healing Heroes,” a program that will fund the training of a service dog for someone in need. We are working with Freedom Service Dogs of America, a Denver-based nonprofit that trains rescue dogs to act as service dogs.
First Five Skills You Should Teach a Service Dog in Training

Give your new SDiT the best chance of success and start with this list of the first five skills you should teach any Service Dog in Training.

10/25/2018

Whether you’re hosting a Halloween party or want to go the do-it-yourself route for trick-or-treaters, has you covered with these seasonal treats.
60+ Easy and Spooky DIY Halloween Treats for 2017

Why not make some incredibly tempting DIY Halloween treats for your little kids, friends and family in 2017?