05/13/2026
Good customer experience doesn't happen by accident.
Carriers, contractors, and industry partners all play a role — but alignment doesn't happen on its own. This panel gets into how different sides of the industry connect, where the gaps are, and what's actually working on the ground.
Featuring:
Chris Nordyke from Floodlight Consulting Group
Marcie Richardson from Guarantee Restoration Services, LLC
Dr. Theresa Young from CSAA Insurance Group
Scott MorgenRoth from GuildQuality
Johnetta Johnson from Altimeter Solutions Group
May 20 · 9:30 AM · Main Stage
Register today: https://accessnationalconference.com/sessions/customer-experience-in-action-panel/