06/16/2026
Mary Watson Agency is a growing insurance agency dedicated to providing exceptional service and personalized insurance solutions to our clients. We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team.
Position Summary
The Customer Service Representative serves as the primary point of contact for clients, assisting with policy questions, billing inquiries, policy changes, claims support, and general customer service needs. The ideal candidate is professional, detail-oriented, and enjoys helping people.
Responsibilities
Answer incoming phone calls, emails, and walk-in customer inquiries
Assist clients with policy changes, renewals, and coverage questions
Process customer requests and update account information accurately
Support clients with billing and payment inquiries
Assist with claims reporting and follow-up communications
Schedule appointments for agents and maintain customer records
Identify opportunities to offer additional products or services
Provide exceptional customer service and maintain strong client relationships
Qualifications
Previous customer service experience preferred
Insurance agency experience is a plus but not required
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Proficiency with computers and standard office software
Ability to work independently and as part of a team
Bilingual (English/Spanish) preferred
Call 956-378-4181 for an interview
