09/15/2026
UPDATE FRIDAY 7:15 AM CST
Our core system is still down.
UPDATE THURSDAY 4:25 PM CST
On Tuesday, September 15th the data center that houses our core provider ‘s servers, experienced a cooling infrastructure failure. The fast temperature rise in a very short time shut down all business servers at the data center before failover processes could complete.
This is not a security incident, breach of data, or ransomware. Your money is safe.
Our core processor has teams working on restoration for all their clients affected by this disruption. These teams have been working around the clock since Tuesday. Credit unions are being restored in a sequential manner with data validation before handing the system back over to a credit union’s live environment.
There is no guaranteed time frame for UECU to be restored. We understand at this moment in time 18-24 hours is our core processor’s goal to have all affected clients restored. For UECU this could be noon on Friday, 9/18, however, there is no guarantee.
We understand how disruptive this has been to your everyday banking, and we do not take that lightly. We are in constant communication with our core processor and continue to ask for restoration as quickly as possible.
We have limited services available for some basic transactions.
• If you have a checking account
o You can still write a check
o Debit card purchases: up to $500 per day
o Debit card ATM withdrawals: up to $210 per day
• In person cash withdrawals: up to $200 per account per day
• Internal transfer between the same UECU account
UECU staff share in our members’ frustration and inability to conduct financial transactions as needed. We truly appreciate our members’ patience, understanding of the disruption, and our efforts in helping as much as possible. We will continue to keep you updated during the disruption.
Sincerely,
UECU Management
UPDATE THURSDAY 7:10 am CST
Our core’s clients are continuing to be restored for services. Unfortunately at this time UECU services are down. We will continue to provide updates as we get new information.
UPDATE WEDNESDAY 3:45 pm CST
Restoration of our core's clients is actively progressing, however, UECU has not been restored at this time. We do not have an estimated time either and will continue with updates as we receive new information from our core processor. We understand and also feel the frustration and inconvenience this has caused our members. We continue to be able to complete several very basic transactions for our members in an offline environment. Debit card purchases have an offline limit of $500 and ATM withdrawals have an offline limit of $210. We sent an email to members who allow email communications with UECU earlier this afternoon with similar information.
UPDATE WEDNESDAY 6:30 am CST
Restoration of our core’s clients has begun. We do not have an estimated time for UECU full services back online. We will post another update 10 am CST or sooner if available. We sincerely apologize for services being down and our core processor has worked diligently since the disruption.
UPDATE 10:00 pm CST
The data center which houses our core software systems experienced a cooling infrastructure failure which shut down servers. Engineers continue to work through the night to restore services. We will post an update Wednesday morning.
11:00 am CST 9/15
Our system is currently experiencing an outage. We apologize for any inconvenience and will post when there is updated information.
