09/09/2026
"In my eight years with InsuredMine, I had never been this excited. I am frightened as hell — but I am excited like a kid right now."
In his latest appearance on the HawkSoft Insurance Perspectives podcast, he draws the line: system of record → system of engagement → system of intelligence. A system of record tells you what happened. A system of intelligence tells you why and what to do before it's too late.
His example: "You think your client left at renewal. They didn't. That's just when you found out."
The episode gets into specifics. Voice AI that handles inbound calls when no one's in the office, AI MCP that lets you query your entire book in plain language. Predictability scores on every deal and every renewal. Email drafting with full customer context, not just thread history.
A customer who got early access said: "Whoever built this — say my thanks to them."
He also shares something publicly for the first time: a project he calls The Intelligent Book. More on the links below.
🎧 Watch now on:
Apple: https://apple.co/3PPrBUU
Spotify: https://bit.ly/IPPspotify
YouTube: https://lnkd.in/d4b8qmzD
Website: hawksoft.com/podcast
Thanks to Michael Ley, CPIA and the guys at HawkSoft Insurance Perspectives team for having Raution on!