Please read these important "Rules and Guidelines"
As we continue to expand communications through the use of social networking sites (currently Facebook, Instagram and our website), we want to advise all visitors to our online presences of the guidelines we utilize when moderating activities on Credit Union-run groups and/or pages:
• Comments and conversations are accepted and encouraged! Discus
sion boards and pages will be monitored on a daily basis by members of our staff who will, when appropriate, contribute to the conversation.
• Please watch your language. While we strive for everyone to think only the best of our institution, we understand that some visitors may wish to use the space for complaints or other issues. We ask that you refrain from using profane language; and that you keep the comments constructive in nature. Comments containing unsavory language, or which are considered inflammatory or off-topic, will be removed immediately.
• Protect yourself. When posting information or questions, or sending a message to our staff, please do not include private information (e.g. your account number, Social Security number, etc.). Time-sensitive requests, such as lost debit card requests, will not be accepted via our social networking site. Comments containing non-public personal information about any member will be removed immediately.
• Protect our employees. Whether you have a complaint or compliment, to protect their privacy we request you refrain from using staff member names in your comments. Comments containing employee names or other identifying information may be removed. If you want to send a compliment, complaint or comment about a specific employee, please send an e-mail to [email protected]. Reminder: Do not include private information in this email (e.g. account number, Social Security number, etc.).
• Don’t be surprised if you hear from us! As stated, members of our staff will be monitoring our social networking pages. When appropriate, we will either respond to your question, issue or comment publicly, or we will contact you directly through the network’s mail system. HOWEVER, we will NEVER ask you to verify your personal or account information via e-mail or telephone call. Do not provide any personal information (including date of birth, credit or debit card number, Social Security number or driver’s license number) to anyone unless you have initiated the contact with an Alden Credit Union representative (meaning, you called our main number – (413)536-0475 - and asked for the staff member by name).
• We will from time to time post links to other websites or Pages
REMEMBER: You are leaving Alden Credit Union's page. Privacy and Security policies may differ between our pages and the external site. The website/page you are linking to is not operated by Alden Credit Union. We are not responsible for any content or information posted to this external website. Alden Credit Union is not responsible for, nor do we represent you or the external website if you enter into any agreements.
