HAI Group

06/18/2026

HAI Group was proud to attend the 2026 Insurance Marketing & Communications Association (IMCA) Ignite Conference

This event offered a great opportunity to learn about new trends, gain fresh ideas, and connect with other insurance marketing professionals across industries.

Ally Modugno and Bryan Padilla represented HAI Group at the awards ceremony, where we were recognized in several categories, earning seven awards for our content. These honors show the talent, creativity, and dedication of our staff.

Take a look at award-winning content:

🥇 Housing Crisis to Comeback: A Connecticut Housing Authority’s Inspiring Revival - Community Relations/Philanthropic Video: https://hubs.la/Q04lRvPf0
🥇 Deepfake Awareness: What You Need to Know - Instructional/Training Video: https://hubs.la/Q04lRvm50
🥇 HAI Group Virtual Policyholder Success Session - Virtual Educational Event summits, seminars, workshops, etc.: https://hubs.la/Q04lRpl-0
🥈 Cooking Fire Safety: Tips to Protect Your Home and Community - Instructional/Training Video: https://hubs.la/Q04lRnG-0
🥈 Creating Stronger Commercial Residential Submissions: A Strategic Guide for Agents - Other Long-Form Written Publication eBook, research report, white paper: https://hubs.la/Q04lRr9-0
🥈 HAI Group Virtual Risk Management Conference - Virtual Educational Event summits, seminars, workshops, etc.: https://hubs.la/Q04lRm3Y0
🥉 Fire Safety for Residents: Steps to Take Before and After a Fire - Instructional/Training Video: https://hubs.la/Q04lRn-F0

We sincerely thank our staff for their hard work and commitment to excellence. HAI Group is excited to keep this momentum going and continue providing valuable content that serves and supports the public and affordable housing industry.

06/17/2026

📍This week, members of HAI Group, including John Welch and Housing Training Institute team members Kristina Tatroe, Joseph Edelstein, and Sandi Dowsett, attended the annual CHAM Conference, joining affordable housing asset management professionals from across the country to share ideas, learn from industry leaders, and celebrate excellence in the field.

We are proud to congratulate Antonio Rodriguez, a facilitator for HAI Group's AMS+ learning community, on receiving the Mickey Diggs Award. This prestigious honor recognizes individuals who have made outstanding contributions to the affordable housing industry through leadership, service, and mentorship.

We would also like to congratulate Kimberly Taylor and the team at Housing Development Center (HDC) on being named Asset Management Organization of the Year. Kimberly was a pioneer of the AMS+ pilot program, helping shape the collaborative learning experience that continues to support housing professionals today.

🎉 Congratulations to Antonio, Kimberly, and the HDC team on these well-deserved recognitions.

📚 Interested in learning from Antonio? There is still time to register for the next AMS+ learning community, which begins next month.

🔗Learn more and register here: https://hubs.la/Q04lM4Zb0

06/17/2026

🏡 The Housing Choice Voucher program continues to evolve, and staying up to date is more important than ever.

To help housing organizations strengthen compliance and build staff confidence, the HAI Group Housing Training Institute released the Housing Choice Voucher (HCV) Specialist Certification course, developed in partnership with Nan McKay & Associates, now updated for HOTMA and NSPIRE-V.

In our latest blog, learn how this certification can help staff:
✔️ Strengthen their understanding of HCV program requirements
✔️ Navigate regulatory changes with confidence
✔️ Build practical skills they can apply immediately
✔️ Support more consistent and compliant program administration

📘 Read the blog: https://hubs.la/Q04lBfQQ0

06/16/2026

Think cybersecurity only happens behind the scenes? Think again.

For public housing authorities, everyday actions can help prevent cyber attacks and protect sensitive information 🛡️

The HAI Group Housing Training Institute offers targeted cybersecurity courses on malware protection, browser safety, and building a strong cybersecurity culture.

Read more 📚 https://hubs.la/Q04jVt-B0

Stay protected from cyber threats with HAI Group Online Training. Learn email safety, password security, and more to keep your PHA and personal data safe.

06/16/2026

⏲️The countdown is on. This time next week we'll be exhibiting at the NERC NAHRO 2026 Annual Conference!

👉 John Welch, senior business development consultant, will be on hand to talk insurance strategies and solutions for affordable housing providers. Justin Knapp, Housing Training Institute solution specialist, will be available to answer questions on the 130 housing-focused courses available free of charge to HAI Group members.

💡And there's more! Kelly McElwain, Public and Affordable Housing Research Corporation director and chair of NERC's Community Revitalization & Development Committee, will moderate the always-inspiring Community Spotlight Panel during the conference kick-off on Tuesday morning. On Wednesday (June 24), join us as Assistant Risk Control Director Mary Ciccaglione and Senior Risk Control Consultant Nick Mayo offer a special presentation on "Infrastructure Under Strain: Addressing Top Drivers of Loss in Aging Housing Stock" at 9:15 am; while Nick and Marketing Assistant Director Andrew Ragali discuss "Influencing Resident Behavior through Strategic Risk Communication" that afternoon at 2.

🌟 If you're new to HAI Group, check out our research, timely risk control tools, and other resources here: https://hubs.la/Q04lsDbT0

👋 We'll see you soon!

06/15/2026

Pest problems don’t stay behind one door, they can quickly impact an entire community 🏠🐜

Our pest control in multifamily housing blog shares practical, resident-focused tips to reduce pest risks, including maintaining clean spaces and reporting concerns promptly. Small habits can make a big difference in keeping homes safe and healthy.

➡️ Read the blog:

Learn effective pest control strategies for multifamily housing to ensure resident safety and comply with regulations. Stay informed with essential resources.

06/12/2026

👉 If you're at the Public Housing Authorities Directors Association (PHADA) Annual Conference & Exhibition today and tomorrow, be on the lookout for our team!

🌟 HAI Group is the proud, exclusive sponsor of the event's National Public Housing Museum tour, taking place tomorrow morning (Saturday, June 13, at 10). HAI Group’s Jamie Calli will be offering remarks during the closing session, "Stories of Impact - Bringing the Mission to Life", which precedes the tour. We are grateful to our partners at PHADA for the chance to take part in what promises to be an exceptional and memorable conclusion to the 2026 conference.

❤️ It's also a bit of homecoming. More than 10 million people across the United States have called public housing home. The National Public Housing Museum celebrates those who have shaped this foundational resource for so many, and helps educate future generations on the essential role of public housing across the country. HAI Group, which was founded nearly 40 years ago for and by housing providers, is honored to have a wing in the museum named in our recognition.

06/12/2026

Transparency isn’t just a best practice, it’s a trust-builder.

The latest SatisFacts Biennial Online Renter Study shows that renters are actively looking for clear, upfront information about fees, policies, and communication when deciding where to live.

For public and affordable housing providers, transparency plays a critical role in strengthening trust, managing expectations, and protecting reputation.

Read more ➡️ https://hubs.ly/Q04jVssK0

What the SatisFacts Biennial Online Renter Study reveals for public and affordable housing providers and how they can make the most of transparency.

06/11/2026

🏆 2x Winner at the 2026 Captive Review Awards USA!

HAI Group is proud to be recognized with two honors at this year's Captive Review Awards USA, earning awards in both the Captive Programme and Next Gen Initiative categories. In addition, Troy LePage, COO and executive vice president, was named a finalist in the Emerging Talent category.

These awards recognize organizations that demonstrate innovation, strong captive performance, and meaningful contributions to developing the next generation of industry talent.

The judges praised HAI Group's commitment to member organizations through practical innovation, financial strength, proactive risk management, loss prevention initiatives, training programs, and reinvestment strategies that deliver long-term value.

This recognition reflects the dedication of our employees, the strength of our captive model, and our ongoing commitment to supporting public and affordable housing organizations nationwide.

Learn more about this achievement: https://hubs.la/Q04l5d8W0

06/10/2026

Low-Income Housing Tax Credit (LIHTC) transactions paired with Rental Assistance Demonstration (RAD) are becoming a critical strategy for recapitalizing aging public housing while maintaining long-term affordability

In this collaborative blog with Baker Tilly, HAI Group breaks down key considerations for structuring LIHTC transactions alongside the Department of Housing and Urban Development’s RAD program, including:

↔️ Differences between 4% and 9% LIHTC and when each makes sense
💵 Common financing structures and layered funding sources
⏰ Key timing, compliance, and planning considerations
‼️ Challenges to anticipate and how to mitigate risk

Click the link to read more ➡️ https://hubs.la/Q04jW72B0

Learn how PHAs and developers can strategically pair LIHTC transactions with HUD's RAD program to optimize funding and ensure long-term property sustainability.