10/16/2026
AI can help dealership teams and their finance partners respond faster and manage repetitive work, but judgment still matters when evaluating complex applications. The strongest approach pairs automation with human oversight to protect decision quality and borrower relationships.
https://www.cbtnews.com/where-ai-helps/
AI falls short with dealership customers, says Matt Easton of Easton Univ., who explains how personal calls build trust, patience & repeat business.