01/04/2022
Are you a tech enthusiast who is personable and eager to share your passion with others? 🔥 Are you skilled at explaining technical concepts in an easy-to-digest, user-friendly manner?
Are you energized by challenges and have a knack for identifying quick and actionable solutions across a multitude of consumer-facing activities?
If this sounds like you (or someone you know), then you are a perfect fit for our Technology Account Manager role! Join a team of like-minded individuals at iSoftpull and ignite your career. 🚀
Scan the code (in comments) or click the link to start your journey today!
https://www.ziprecruiter.com/jobs/american-credit-systems-95f28ddf/technology-account-manager-2e8c85be
We are a growing a SaaS company providing proprietary soft credit check software to businesses who offer financing to customers.
As a Technology Account Manager, you will work closely with the entire team to ensure all clients needs are met while communicating the status of accounts to various internal departments. You will oversee customer accounts, making sure all clients receive exceptional service and product support. You will assist clients from many different organizations who assume a wide range of roles with varying tech backgrounds that will require training and support tailored to their needs.
These tasks will include:
Overseeing the successful installment and launch of our software platform for new clients
Onboarding new clients
Collaborating with Sales and other internal departments to ensure that all customer requests are fulfilled
Providing hands-on training and tech support to ensure clients are set up for success
Helping client's/ their developers set up software integrations and providing guided tutorials on installing iframes within many different web builders
Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
Building strong client relationships to maintain old business and acquire new customers
Resolving complaints in a timely manner and keeping track of all processes that pertain to the client’s desires
Collecting and analyzing data concerning consumer behavior and ux feedback to understand and communicate changing needs with development team
Any other miscellaneous tasks reasonably asked by company
Qualifications:
Bachelor’s degree or equivalent experience.
Prior experience in a Customer Success/ Relationship Management role (ideally supporting business customers with software products).
Experience in Integration Support, Tech Support, and Customer Service roles preferred
Strong technical background and expertise in basic technology programs/ platforms (Common CRM's & Web- Builders, Microsoft Outlook, Word, and Excel).
Skills:
Confidence in dealing with complex software products, issue resolution and product deployments.
Satisfactory problem-solving skills to help resolve customer complaints or needs
Ability to deliver friendly, personable, and knowledgeable customer service
Able to take initiative, work independently and demonstrate flexibility
Excellent verbal and written communication skills to communicate product ideas to clients
Up-to-date understanding of the industry trends and market needs
Strong customer service and interpersonal skills for dealing with different types of customers and clients
Exceptional analytical skills for analyzing client data
Time management and multitasking skills in order to handle multiple tasks and clients at once
Advanced motivational and negotiation skills
Strong organizational skills and attention to detail
Working as a team player, having a great attitude, and willingness to learn
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