04/05/2023
https://hbr.org/2023/04/create-winning-customer-experiences-with-generative-ai
How do we focus on the customer instead of the technology when everybody is talking about it?
This article may help to reflect on the value of introducing generative AI in our businesses.
The launch of ChatGPT will be remembered in business history as a milestone in which artificial intelligence moved from many narrow applications to a more universal tool that can be applied in very different ways. While the technology still has many shortcomings (e.g., hallucinations, biases, and no...