Merchants Insurance Group

Merchants Insurance Group Merchants Insurance Group is a property and casualty insurance company headquartered in Buffalo, NY. We provide insurance for your business, home, and car.

For more than 100 years, Merchants Insurance Group has provided quality property and casualty insurance to protect your business, home and car. Our mission is to be the property and casualty insurance company independent agents trust most to serve their valued customers. We sell our products through a network of independent insurance agents because we believe they provide policyholders with a broa

d range of products and insurance expertise. As an insurance company, we know losses are stressful and confusing situations. We’ve made it easy to contact us: report your claim online; call one of our claim offices directly; or for Personal Auto claims, use our free Merchants Mobile app. Our service-oriented approach to property and casualty insurance includes a variety of payment plans and payment options such as online payments using either an eCheck or credit card and electronic funds transfer. You can always mail us a check, or use our free Merchants Mobile app with your iPhone or Android smartphones. Merchants Insurance Group provides financial protection to policyholders in the Northeastern, Mid-Atlantic, and North Central United States. Merchants Insurance Group is comprised of Merchants Mutual Insurance Company and Merchants Preferred Insurance Company. Both companies are rated "A-" by the A.M. Best Company, a global credit rating company that focuses on the insurance industry. We are headquartered in Buffalo, New York and have offices in Buffalo and Melville, New York; Bedford, New Hampshire; and Mt Laurel, New Jersey. Customer service, competitive rates, personalized attention and quality products make Merchants Insurance Group the insurance company of choice!

Last week, Merchants colleagues participated in United Way of Buffalo & Erie County's annual Day of Caring!Some of our v...
06/24/2026

Last week, Merchants colleagues participated in United Way of Buffalo & Erie County's annual Day of Caring!

Some of our volunteers spent the afternoon at Hope & Joy Food Pantry helping in their community garden. Others spent time at Locust Street Art building a shed!

🔗Learn more:

Colleagues from Merchants' corporate office participated in United Way of Buffalo and Erie County's annual Day of Caring.

Now that summer is here, temperatures are rising. Learn more tips on how to stay safe while working in the heat with the...
06/23/2026

Now that summer is here, temperatures are rising. Learn more tips on how to stay safe while working in the heat with the link below. ☀️

By recognizing the warning signs of heat stress and following prevention strategies, crews can stay safe during the hottest days of the year.

Happy Father's Day from your friends at Merchants!
06/21/2026

Happy Father's Day from your friends at Merchants!

Happy Juneteenth from your friends at Merchants!
06/19/2026

Happy Juneteenth from your friends at Merchants!

We are proud to celebrate 10 years of partnership with Eames Insurance! 👏🤝 Pictured: Taylor Eames
06/18/2026

We are proud to celebrate 10 years of partnership with Eames Insurance! 👏🤝

Pictured: Taylor Eames

Great photo! Thank you for joining us and for your continued dedication to our partnership. 👏🤝
06/17/2026

Great photo! Thank you for joining us and for your continued dedication to our partnership. 👏🤝

One of ISNE's newest Preferred Partners, Merchants Insurance Group, recently recognized ISNE at the 2026 Merchants President's Club event in Carlsbad, California.

Events like these provide an opportunity to connect with carrier leaders, exchange ideas, and strengthen the relationships that help support independent agencies across New England.

We enjoyed spending time with the Merchants team and appreciate the opportunity to be part of the event.

Pictured:
Mike Wolfe, Senior Vice President, Regional Operations, Merchants Insurance Group, and Pam Wolfe
Lee Thompson, ISNE Executive Director, and Ken Sherman
Charlie Makey, President and Chief Executive Officer, Merchants Insurance Group, and Karen Makey
Kevin Lasante, Regional Vice President, New England Regional Office, Merchants Insurance Group, and Jamila Lasante

Merchants Insurance Group is proud to announce that its member companies – Merchants Mutual Insurance Company, Merchants...
06/15/2026

Merchants Insurance Group is proud to announce that its member companies – Merchants Mutual Insurance Company, Merchants Preferred Insurance Company, and Merchants National Insurance Company – have received an A- (Excellent) rating with a stable outlook from AM Best.

🔗Read the full story here:

Merchants Insurance Group announced that its member companies have received an A- (Excellent) rating with a stable outlook from AM Best.

This week, our Regional Sales team members gathered at our corporate office in downtown Buffalo, New York for our annual...
06/12/2026

This week, our Regional Sales team members gathered at our corporate office in downtown Buffalo, New York for our annual Sales Conference!

It was great to have everyone together to bond, learn, and share feedback & insights, all with the goal of continuously improving our service to agency partners and policyholders.👏

This week, President & CEO Charles Makey joined fellow industry leaders on the CEO Panel at the Professional Insurance A...
06/11/2026

This week, President & CEO Charles Makey joined fellow industry leaders on the CEO Panel at the Professional Insurance Agents (PIA Northeast) Annual Conference in Atlantic City, New Jersey!

Merchants Insurance Group is proud to announce that President and Chief Executive Officer Charles E. Makey III has recei...
06/09/2026

Merchants Insurance Group is proud to announce that President and Chief Executive Officer Charles E. Makey III has received the 2026 Chair’s Distinguished Service Award from the New York Insurance Association (NYIA). 👏

Read more:

Merchants is proud to announce that President & CEO Charles Makey has received the 2026 Chair’s Distinguished Service Award from the New York Insurance Association.

Address

250 Main Street
Buffalo, NY
14202

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 4pm

Telephone

+18004621077

Website

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