04/07/2026
📢 Now Hiring: Entry-Level Customer Service Representative
Cold Mountain Insurance | Bolivia, NC
Looking to start a career in the insurance industry? Join Cold Mountain Insurance as an entry-level Customer Service Representative, no license required!
This is a great opportunity to gain hands-on experience and grow into a licensed insurance agent/producer over time.
📍 Location
3972 Business 17 E, Suite D1
Bolivia, NC 28422
💵 Pay
$10–$15 per hour (based on experience)
BONUS plan for sales growth
Opportunities for advancement
🕒 Schedule
Full-time: 9:00 AM – 5:30/6:00 PM (flexible lunch)
Option: 9:00 AM – 5:00 PM (no lunch break)
Part-time availability also considered
🚀 About the Role
This is an in-person, unlicensed position designed as a stepping stone into the insurance industry. You’ll support daily office operations while learning the business from the ground up.
Note: Health insurance and benefits are not currently offered but may be available in the future.
📞 Front Office / Communication
• Answer incoming calls and take messages
• Route calls to licensed agents
• Schedule appointments (no coverage discussions)
📂 Administrative / Back Office
• Data entry (quotes, applications, CRM systems like Bigin)
• Maintain client files and documentation
• Upload documents to carrier and lender portals
• Scan, email, and organize policies and declarations
• Open and process incoming mail
📄 Policy Servicing Support (Limited Scope)
• Print ID cards
• Send certificates of insurance (unaltered)
• Deliver documents prepared by licensed agents
• Receive requests for policy changes (no advising)
• Provide factual policy information (no interpretation)
💵 Payments & Transactions
• Accept payments on existing policies
• Issue receipts
📣 Marketing & Lead Support
• Assist with marketing campaigns (radio, mailers, social media)
• Organize and input leads (Fillout, Zapier, CRM)
• Refer prospects to licensed agents
• Send basic follow-ups to new inquiries
✅ What We’re Looking For
• Friendly and professional attitude
• Strong organization and communication skills
• Basic computer skills
• Willingness to learn and grow
📧 Email your resume to: [email protected]
Start your career in insurance with a local, growing agency in Brunswick County!