05/18/2026
Median payback for customer service AI is 4.1 months. For marketing ops, 6.7. For engineering, 9.3 (UC Today, 2026).
Those numbers only hit if portfolio operations build the measurement spine before the first agent ships. Otherwise the program stalls and the capital is dead.
https://mbc-partners.com/blog/ai-workflow-redesign-microsoft-research?utm_source=facebook&utm_medium=organic&utm_campaign=content-engine