02/18/2021
INSURANCE CLAIMS POST!!!!
Crazy day at work today! So many clients needing to file claims due to burst water pipes as a result of the freeze. These conversations are always tough especially when you have a client watching their house fall apart or fill with water live on the line with you. If anyone has any questions about their insurance and how it works please don’t hesitate to reach out but I thought I would share some tips!
- Burst Pipes - Plumbing is typically excluded from coverage since it’s so subject to wear & tear, but pipes are cheap. The damage you want to worry about is the WATER damage as a result.
- Water Coverage - Most burst pipes are considered sudden and accidental which is often an OPTIONAL coverage on your policy! Many policy types include this coverage but not all - if you’re not sure, check with your agent and get it added ASAP!
- Loss of Use - In order for this coverage to kick in your home needs to be deemed as not habitable due to a covered claim, but your safety is paramount - if you need to get a hotel room before you hear back on your claim SAVE RECEIPTS and submit to your adjuster to see if they’re able to cover.
- Deductibles - If your claim is covered you’ll be subject to your deductible, the first step is usually getting an independent estimate to make sure damage will exceed your deductible and also determine cause of loss, this could save you tons of time and potentially save you a declined claim.
- What can your agent do for you RIGHT NOW? Unfortunately not much more than educate you and start your claim. Once your claim is filed it can take 24-48 hours to hear from an adjuster and then subject to how quickly they’re able to get to your location. It’s important that you TAKE CARE OF YOURSELF, take photos, videos, and receipts for any money spent and try to mitigate any future damage to the best of your ability.
I talked to so many homeowners and renters today who have never had to go through this process, and it can be a confusing one. Weather like this in Texas is unheard of so I would expect more claims to follow, hopefully this helps anyone going through some struggles!
EVEN IF I AM NOT YOUR AGENT I can give you sound insurance advice if you give me a call and I won't be trying to sell you insurance on the back end of the call. Just let me know how I can help.
512-201-4524
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