Accentra Credit Union

10/15/2026

🎉 Congratulations to our Member Survey Giveaway Winner!

A big congratulations to Julie Jensen, the lucky winner of our $100 Visa Gift Card! 🎁💙

We also want to send a heartfelt THANK YOU to all of our members who took the time to participate in our Your Voice Matters Member Survey!

Your feedback means so much to us. Whether you shared what we're doing well or where we can improve, your input will help guide us as we continue working to make your experience with Accentra better.

10/13/2026

✅ Payroll Update: Good news! Payroll and other deposits delayed by the recent system outages have now been processed and posted to member accounts.

✅ Online and mobile banking access is returning, and logins are working again.

Due to the recent system outages, some members may not yet see their expected payroll deposits reflected in their accounts. Our team is actively working to get those processed.

12:30pm update from our provider:

A network configuration issue was causing credit union connections to automatically shut down as a protective measure. This is what caused connections to drop intermittently overnight and this morning.

We want to be clear about what this was not:

Our core equipment is healthy. There was no hardware failure and no network errors or traffic surges.

This was not a security event or a cyberattack.

This was entirely a network configuration issue.

Remediation is now underway. We expect to have an estimated time of restoration within the next hour and will share it with you as soon as it is available.

10/13/2026

⚠️ 10:20am Update: Our service provider is continuing to work on restoring online and mobile banking services. Unfortunately, we have not received an updated timeline for when services will be restored.

Debit cards also remain in offline mode with a $300 transaction limit.

⚠️ Debit Cards: Cards are currently operating in offline mode with a $300 transaction limit. Transactions over this amount may be declined, and some transactions may not process as expected.

⚠️ Update from our provider:

Our teams have narrowed the remaining issue to a network issue affecting two of our hosting servers. This is the cause of the intermittent connectivity some of you have experienced.

Credit unions hosted on those two servers briefly reconnected this morning as fixes were applied, then lost connectivity again. Our team continues to be on-site confirming the exact cause before making the next change.

We do not yet have an estimated time of restoration for the affected servers. We will send our next update by 10:00 AM, or sooner if service is restored.

10/13/2026

⚠️ Online & Mobile Banking Update – October 13

We are incredibly frustrated to share that online and mobile banking are unavailable again this morning.

After seeing services begin to return last night, we were hopeful this issue was behind us. Unfortunately, that is not the case.

We are awaiting further information from our service provider and do not have an estimated restoration time to share at this point.

We sincerely apologize for the continued inconvenience. We know an apology doesn't give you access to your accounts, and we understand how important it is to get these services working again.

Send a message to learn more

10/13/2026

✅ Online & Mobile Banking Update

Good news! We're happy to share that logins to online and mobile banking are now working again!

Our service provider is continuing to restore systems, so you may still experience intermittent issues as everything comes back online.

We know today has been incredibly frustrating, especially with our branches closed. We sincerely apologize for the inconvenience and appreciate your patience as we've worked through this.

Send a message to learn more

10/12/2026

⚠️ Online & Mobile Banking Update

Our service provider has reported progress in restoring systems and is now working to bring the remaining services back online.

They anticipate online and mobile banking services will be restored by tomorrow morning, Tuesday, October 13.

While this is welcome news, services are not yet fully restored, and we understand how frustrating this extended outage has been.

We sincerely apologize for the inconvenience, stress, and lack of access to your accounts, especially with our branches closed today.

We will continue monitoring the situation and share additional updates as they become available.

Thank you for hanging in there with us. We truly appreciate your patience and understanding. 💙
⚠️ Online & Mobile Banking Update

We know many of you are frustrated, and we understand why. Our online and mobile banking services remain unavailable, and we sincerely apologize.

We had hoped this issue would be resolved by now, but unfortunately, that has not been the case.

Our service provider has shared that their teams are continuing to work through issues related to maintenance performed last night. They anticipate services will begin coming back online over the next several hours, although we do not have a confirmed time for full restoration.

We also want to acknowledge that we should have communicated this disruption sooner. We understand that not being able to access your accounts, especially when our branches are closed, can be stressful and concerning. We are sorry for the frustration and worry this has caused.

Please know that we are staying in contact with our provider and will continue sharing updates as we receive them.

Thank you for your patience.

Send a message to learn more

10/12/2026

⚠️ Online & Mobile Banking Outage

Of all days for this to happen… especially when our branches are closed today. 😔

We are currently experiencing an outage affecting both online and mobile banking. Unfortunately, this issue is outside of our control, but our service provider is aware and actively working to restore access as quickly as possible.

We know how incredibly frustrating and inconvenient this is, especially when you can't visit us in person. We sincerely apologize for the disruption.

We’ll share updates as soon as we have more information.

Thank you for your patience and understanding. We truly appreciate it. 💙

10/12/2026

💙 We're Closed Today!

All Accentra Credit Union branches are closed today, Monday, October 12th, in observance of Columbus Day.

While our doors are closed, our team is spending the day giving back to our community and enjoying some time together as a team for Accentra Cares Day! 💚

We'll be back and ready to serve you tomorrow, Tuesday, October 13!

10/09/2026

🚙 New Vehicle for Sale!

2013 Chevrolet Equinox LT
✔️ 2.4L engine
✔️ Remote start
✔️ 153,637 miles

💲 Asking $6,000

Interested? Stop by to take a look or give us a call at 507-433-1824 for more information!

You can also view our current vehicles for sale on our website:
🔗 https://www.accentracu.org/vehiclesforsale

10/09/2026

📅 Holiday Closure Reminder

All Accentra Credit Union branches will be closed Monday, October 12th, in observance of Columbus Day.

You may notice a few cars at our Austin branch that day! While our doors are closed, the Accentra team will be spending part of the day together giving back to our community and connecting as a team. 💙

We’ll be back and ready to serve our members on Tuesday, October 13th.

As always, Online & Mobile Banking are available 24/7.

Have a great weekend!