03/11/2026
AI Panel: Can AI Rewrite the Business of Hospitality & Improve the Customer Experience? Tomorrow @ 2:00 PM @ The International House | The Long Center For The Performing Arts (RSVP in Comments)
The conversation will explore how AI is redefining the guest journey - from first inquiry and reservations to real-time communication, ordering, service recovery, and post-visit engagement - while giving operators the tools to stay responsive without burning out their teams. At the same time, AI is beginning to transform back-of-house operations, helping restaurants forecast demand, manage inventory, optimize ordering and supplier relationships, automate scheduling, and improve staffing decisions based on real-time data.
Hosted by:
- Benjamin Knorr, Vice President of Strategic Initiatives at The Texas Restaurant Association
Featured Panel Guests:
1) .K. Chin, Partner @ Swift's Attic and WuChow in Austin, Texas
2) Ben Wolfenden, CEO & Founder of Maitly, An AI-powered restaurant receptionist from Austin, Texas.
3) Arnoldo Rodriguez, General Manager @ Canopy by Hilton Austin Downtown