05/12/2026
5/13/26 3:45pm Update - Thank you all for your patience. We have begun the process of issuing new debit cards. If you have called (whether you spoke to a person or left your name and number on the voicemail), we are working on your card. We will call you when your card is ready to pick up. If you have not yet called and your card was compromised, please call your branch and press 1 to leave your name and number and we will issue your card as soon as we can and we will call you when it is ready. Thank you again for your patience. We appreciate your business.
Update – We continue to work on the debit card issue. We have a potential solution that we are testing. With the influx of phone calls we have not been able to call customers back today. If you have called us we will return your call tomorrow. Thank you for your patience.
We are aware of a widespread issue with debit cards. This issue is not specific to West Central Bank. We are unable to issue debit cards at this time. If your debit card is not working, please make arrangements to come into the bank to get cash. If you need cashiers checks or money orders, we will be issuing those free of charge during this time period. We are working hard on this issue and we will continue to update our customers as we obtain further information.