LOCO Credit Union

LOCO Credit Union www.lococreditunion.com D, military ID or military-dependent ID)
Proof of residency such as a rental/lease agreement, or utility bill
U. S. citizen or a U.S.
(1)

How to become a Member with us today:
$25.00 deposit
Drivers License or other ID (passport, permanent resident card, state issued non-driver’s I. Social Security Number
You must be a U.S. resident alien
You must be at least 18 years of age. Who can join:
Residents In Otero County

Active Board of Regents, School Board Members, and School employees in the following counties:

Lincoln
Catron
Soccoro
Torrance
Guadalupe
DeBaca
Hidalgo
Union
Harding Counties

We didn’t start in a fancy corporate tower. Back in 1953, a small group of teachers opened our doors out of a small clos...
09/24/2026

We didn’t start in a fancy corporate tower. Back in 1953, a small group of teachers opened our doors out of a small closet in an old red brick building on Tenth Street!

From moving into a vacated principal's office to becoming the very first financial institution in Alamogordo to go online in 1981, we’ve always focused on finding real solutions for our members.

Today, we serve 10 counties across New Mexico, but our core hasn't changed at all: real people helping people. Thank you for letting us be part of your story! 🏫❤️

Learn more about our story: https://bit.ly/4afJre1

Member NCUA




09/21/2026

ONLINE BANKING HAS BEEN RESTORED!

We are happy to announce that online banking is available again. We sincerely thank our members for your patience, understanding, and continued support throughout this disruption.

Please take a moment to log in and make sure everything looks the way you expect. If you notice anything that needs our attention, please reach out to us and we'll be happy to help.

09/19/2026

We are happy to share that LOCO’s core system was restored at approximately 9:00 PM last night!

Our team worked through the night and into the early morning hours to complete the restoration process and carefully verify our system information and transactions.
We also want to provide some clarification regarding transactions during the outage:
• ACH transactions processed as normal during the outage.
• Direct deposits were processed as normal during the outage.
•Any ACH transactions that required additional processing were reviewed and properly posted to the appropriate accounts.

With the core system restored, debit cards should now be operational.

Online Banking is coming next week! We do not have a specific day or time for when it will be fully available yet, but we will keep you updated as we get closer. This will also include Bill Pay. As Online Banking comes back online, we may come across items that need additional attention or issues that need to be resolved. Please know that we will address and resolve those as they are identified. Our team will continue monitoring everything closely as we work through the final steps.

We also want to give a HUGE thank you to our LOCO team. Our staff worked late into the night and into the early morning hours to help get everything restored, reviewed, and verified. We are incredibly grateful for their dedication and willingness to be here for our members.

And to our members, we can’t thank YOU enough!!Your patience, understanding, and support throughout these past several days have meant so much to our entire LOCO team. We know this has been frustrating and inconvenient, and we truly appreciate you sticking with us.

We’re finally getting back to normal, and we’re so happy to be moving in the right direction!
Keep checking back here for updates. We’ll let you know as soon as Online Banking and Bill Pay are fully available.

09/18/2026

Our most recent update is that the majority of affected credit unions have now had their core systems restored. We’ve also been advised that some credit unions may receive their call after normal business hours. That means our call could come later this evening, even as late as midnight.

Whenever it comes, we’ll be ready. Our team is prepared to begin the restoration process immediately, work through the required steps, verify everything on our end, and make sure our systems and transactions are properly restored and posted.

09/18/2026

System Update: We were told that all affected credit unions would be back up today, and we were hopeful that meant we’d be able to give you better news by now.

We’re still waiting for the call from Sharetec to begin our restoration process. At this time, no exact time or timeline has been provided to us.

Our lobby will be open until 6:00 PM tonight for members who need assistance with the services we’re able to provide.
Thank you for your continued patience!

09/18/2026

Unfortunately, we don’t have a new update just yet.

Our systems remain down, and restoration is still ongoing. We know the wait has been frustrating, and we truly appreciate your patience.

09/17/2026

We know this outage has been frustrating and inconvenient for our members. Please know that our team is experiencing these same system limitations and is working through this with you.

Our core system provider, Sharetec, is continuing to work to restore service following a widespread outage affecting multiple credit unions. Additional credit unions have been restored, with more than 40% of affected credit unions now back on their core systems. Their technical teams continue to work around the clock to restore the remaining credit unions.

Unfortunately, LOCO’s core system has not yet been restored. Because our core system is the system that connects many of our services, online/mobile banking, debit cards, and other electronic services continue to be affected.

This is a widespread outage with our core system provider, Sharetec, and unfortunately is not something we are able to resolve from within the branch. We are staying in communication with Sharetec and are ready to resume normal operations as soon as our system is restored.

We have not been given a confirmed restoration time for LOCO, and we do not want to provide an estimate that we cannot guarantee.

Thank you for your patience and understanding. We truly appreciate our members and are doing everything available to us on our end.

09/17/2026

Good Morning, LOCO Credit Union Members, unfortunately, our core system remains down, and our Online Banking, debit cards, and other electronic services continue to be unavailable. We know everyone is eager for things to get back to normal, and believe us...so are we! We continue to work with our provider and are monitoring the situation closely.

One important reminder while our system is down, if you have automatic payments or scheduled transactions coming from your LOCO account, including loan payments, bills, subscriptions, or other ACH transactions, please contact the company receiving the payment to confirm whether it was processed. At this time, we are unable to verify the status of individual transactions.
Our branch remains open, and we are able to assist with deposits and limited withdrawals in person.

09/16/2026

IMPORTANT SYSTEM UPDATE

We have received an update from our core system provider and want to share some information with our members.

There has been NO data breach. Our provider has confirmed that this outage is not related to a security breach or unauthorized access to member information. The disruption is being caused by a system cooling failure at our core provider's data center, which has impacted the systems that we rely on to provide many of our services. At this time, we do not have an estimated time for when services will be fully restored.

We wish we had better news to share. We understand the frustration and inconvenience this continued outage is causing, and we truly appreciate your patience and understanding as we work through this situation.

Our team continues to monitor the situation and work with our provider. We will keep you updated as soon as we receive additional information.

09/16/2026

Just a quick update for our members — our system is still down at this time.
We know this has been frustrating and inconvenient, we have established an offline process that allows us to assist with limited deposits and withdrawals at the credit union.
We know this isn't easy, and we truly appreciate your patience with us!

Address

808 Washington Avenue
Alamogordo, NM
88310

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+15754373110

Website

Alerts

Be the first to know and let us send you an email when LOCO Credit Union posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category