Boresha

Boresha www.boresha.co.tz Imagine if customers had permission to have honest, straightforward interactions with

companies, and had a way to make their voices heard.

We redefine financial services provider, Tanzania's first integrated Financial Services Customer Experience Company.Connecting financial business services provider to consumers, accelerating business growth. What if companies could inspire

passionate, loyal customers through more open and bi-directional interactions that

lead to true customer understanding? Proportionately Boresha was founded wi

th the

idea that the relationship between financial provider companies companies and their customers is ready for higher ground. Boresha (Boresha Huduma) is a community support & Feedback platform for

promoting quality financial provider services to different companies in Tanzania. We found that

a ‘totally satisfied customer’ contributes 2.6 times more revenue than a ‘somewhat

satisfied customer’. Furthermore, a ‘totally satisfied customer’ contributes 14 times

more revenue than a ‘somewhat dissatisfied customer’. Coined from the Swahili word Boresha, which means to Improve, Boresha is the

brainchild of AimPro company ltd, a Software development company based in

Tanzania, Dar es salaam. The idea to build this platform came from the constant

frustrations we have had dealing with different companies in different sectors in the

country. Taking into consideration that we were paying for those services. The platform will connecting companies with their customers to foster relationships

that unlock new value for both sides and take the customer-company engagement to a

whole new place. Companies of all sizes and industries, Boresha modernize customer

support, accelerate sales, differentiate their brand, and be able to innovate together

with their customers. The platform will promote quality customer service to different

companies in Tanzania. The main goal of Boresha is to establish a place where your customer can come to

report a problem direct to different companies or organizations. Give them ideas, ask

question and more importantly praise them for a job well done on their services or

quality of their products. Users can sign up or act as guest user and contribute their thoughts on you or your

product. Users can then vote on topics, which are important to them by

scoring/ranking them. The most popular dishonored or praised product/service is

displayed on Trending part of the homepage of the platform. Company customer care department can have their account, where they can view

analytics based on how customer say about them or their product, when a company

replies to customer about the issue reported. The reply message will have a ‘company’

title, and can mark topics as active or resolved.

11/09/2016

etc
1.Je, huduma/bidhaa zako zimeweza kutatua matatizo ya wateja kwa kiwango gani?
2.Je wewe k**a mteja, unaweza kuwapa mapendekezo gani katika kuboresha bidhaa na huduma zao?
3.Je, ww k**a mteja tumefanikiwa kwa kiasi gani kutatua tatizo lako?
4.Ni kwa kiwango gani wahudumu wako wana lugha ya upole au isiyoridhisha?

11/09/2016

Tunapatikana LIVE sasa http://boresha.co.tz/
Boresha huduma zako ili kuvutia wateja wengi na kupata mrejesho chanya kutoka Kwa wateja juu ya huduma zako au bidhaa zako jiunge na boresha http://boresha.co.tz/Account/Login .....wewe k**a mteja toa maoni yakoo kuhusiana na huduma unazo zipata kutoka kwenye makampuni mbali mbali nchini

12/08/2016

etc

1.Je, huduma/bidhaa zako zimeweza kutatua matatizo ya wateja kwa kiwango gani?
2.Je wewek**a mteja, unaweza kuwapa mapendekezo gani katika kuboresha bidhaa na huduma zao?
3.Je, ww k**a mteja tumefanikiwa kwa kiasi gani kutatua tatizo lako?
4.Ni kwa kiwango gani wahudumu wako wana lugha ya upole au isiyoridhisha?

12/08/2016

Dhumuni la mfumo huu ni kusaidia makampuni,Brands ,taasisi na sector mbali mbali kuwa na uwezo mkubwa wa kufikia malengo na mategemeo kutoka kwenye huduma wanazo zitoa kwa wateja wao. Kampuni,Brand na sector, taasisi yoyote ile inayo toa huduma ikiweza kufahamu nini ambacho wateja wake wanakitaka, wanalalamikia au kusifia na wapi wameshindwa kufikia malengo yao, ni rahisi kuweza kufanya njia mbadala za kuboresha utoaji wa huduma. Pia wataweza kuelekeza juhudi zao katika kuboresha maeneo ambayo bado hajaweza kukidhi mahitaji ya wateja wao.

we use technology to improve relations with your customerssynonyms: make better, better, ameliorate, upgrade, update,...
12/08/2016


we use technology to improve relations with your customers
synonyms: make better, better, ameliorate, upgrade, update, refine, enhance, boost, build on

11/08/2016

10/08/2016

80% of business think they deliver superior customer service
8% of customers think businesses deliver superior customer service
62% of customers report having to contact a business multiple times to resolve an issue
62% of complaints are made first via phone or email **
When consumers complain on the phone, 91% of them expect a response **
Just 67% of complainers are satisfied with telephone response time from businesses **
Not answering a telephone complaint decreases customer advocacy by 51% **
61% of people who complain via email are satisfied with businesses’ response time **
Average time it take businesses to respond to an email complaint = 44 hours
More than 60% of businesses say they are unable to solve social media complaints in one response
Only 48% of online complainers are seeking help. The rest are venting, or seeking vengeance
Only 32% of social media complainers are satisfied with businesses’ response time **
57% of complainers report having to switch from social media to phone to get problem solved
71% of all social media complaints are on Facebook (17% are on Twitter) **
94% of frequent complainers have a Facebook account1 **
84% of frequent complainers have a smartphone, compared to 67% among occasional complainers **
74% of consumers use three or more channels when trying to get help from big companies
Customers whose problem is resolved in one try are twice as likely to buy from the company again1
Not responding to a customer complaint in social media decreases customer advocacy 43% **
A 5% increase in customer retention can increase profits 25% to 85%
82% of American consumers say they’ve stopped doing business with a company due to poor service
55% of consumers have intended to make a purchase, but didn’t due to poor service
95% of unhappy customers never complain in a way a business can find the complaint

Boresha wananipa ninacho kitaka,nina wafikia wateja wangu kwa urahisi zaidi kwa kupata maoni chanya na Hasi kuhusiana na...
10/08/2016

Boresha wananipa ninacho kitaka,nina wafikia wateja wangu kwa urahisi zaidi kwa kupata maoni chanya na Hasi kuhusiana na products zangu wanazo zitumia

Address

Noble Center Bld, 14th Floor Bagamoyo Road, Victoria , Dar Es Salaam
Dar Es Salaam

Telephone

+255675255902

Website

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