26/06/2016
JOB VACANCY
Key Responsibilities
• deal directly with customers either by telephone, email or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• set up new customer accounts
• organize workflow and case visits to meet case timeframes
• direct requests and unresolved issues to the designated management
• manage customers' accounts
• keep records of customer interactions and payments transactions
• record details of actions taken
• prepare field operations reports and update clients on daily basis
• maintain customer databases
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions
• office maintenance
• work closely with field operations and management team
Key Competencies
• interpersonal skills
• excellent command of English - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and organisation
• customer service orientation
• adaptability
• initiative
• stress tolerance
• works independently
• Mandarin speaking is preferred due to Chinese speaking clients
Key Requirements
• Diploma in Mass Communications or related fields
• Fresh graduates are welcome
Interested applicants may pm us.
