08/09/2026
Some moments remind me that this work is about far more than policies and paperwork.
One client with cancer needed a drug that was not on the approved list, and my first appeal was rejected. I was ready to deliver the bad news, but I tried one more time. This time the treatment was approved. Even his doctor called to ask how it happened.
Another client fell into a coma with little hope from her doctors. I asked her husband if he wanted a second opinion. We moved her to another hospital, changed the medication, and slowly she woke up, without any surgery at all.
I carry these stories with me. Because behind every plan and every claim is a real person, and being there for them through their highest and lowest moments is what this work is really about.