Consilium Software Inc.

Consilium Software Inc. Consilium Software has helped over 1,000 companies in more than 110 countries connect their employee

Cisco sales and Cisco partners have leveraged Consilium S+ partner solutions since 2008 to expand the conversation to win strategic collaboration and contact centre deals. Consilium is a Cisco SolutionsPlus (S+) partner since April 2017. S+ is Cisco’s OEM-lite program for a few technology partners handpicked by Cisco for strategic sales growth. Consilium UniCampaign (Outbound List and Campaign Man

agement), UniAgent, UniDashboard and UniCloud products complement the Cisco UC, CCX and CCE solutions. UniCampaign, UniAgent and UniDashboard products are also compatible with Cisco HCS-CC, the underlying platform for which is UCCE. Our professional services have become known for quality, consistency and a global footprint. Consilium solutions are now used by more than 500 customers in 70 countries.

• Cisco SolutionsPlus Partner for CC
• Cisco Authorized Technology Provider (ATP) for UCCE-CVP Enterprise Contact Center Solutions
• Cisco Advanced Collaboration Architecture Partner for UCCX and UC
• Cisco Developer Network (CDN) Partner
• Cisco Preferred Solution Partner
• Products Certified as Cisco Compatible
• Consilium Innovation Technology Labs (CITL): Product Development Center
• Calabrio and eGain APAC Partner
• Salesforce AppExchange Partner and ISV Partner

13/05/2026

Built for Trust. Ready for Enterprise-Scale CX. 🔐

At Consilium, security and compliance are foundational — not optional. Our enterprise-ready platform is designed to help organizations deliver exceptional customer experiences with confidence.

✔️ Seamless integration with existing identity & access frameworks

✔️ Alignment with SOC 2 Type 2,HIPPA, ISO 27001:2022, ISO 9001:2015 & GDPR standards

✔️ Secure infrastructure focused on data integrity, resilience & availability

✔️ Engineered to support enterprise-scale CX with built-in trust

Because modern customer experience demands security at every layer.

Don’t wait for SLA breaches to happen — prevent them in real time. With Consilium’s AI-powered dashboards and supervisor...
12/05/2026

Don’t wait for SLA breaches to happen — prevent them in real time.

With Consilium’s AI-powered dashboards and supervisor tools, contact center leaders gain instant visibility into queue performance, agent activity, and customer demand spikes.

📊 Live wallboards
⚡ Predictive queue alerts
🎧 Supervisor barge-in & whisper support
📈 Real-time operational intelligence

Empower your teams to respond faster, coach smarter, and maintain exceptional customer experiences — even during unexpected surges.

12/05/2026

Banks need more than digital channels — they need intelligent customer engagement.

With Consilium, BFSI organizations can enable AI-assisted co-browsing, secure Video-KYC, and live e-signatures to simplify onboarding, reduce drop-offs, strengthen fraud prevention, and accelerate revenue realization.

Faster outcomes. Trusted experiences.

At Consilium, we believe customer support should feel effortless — especially when issues become complex. When voice or ...
11/05/2026

At Consilium, we believe customer support should feel effortless — especially when issues become complex.



When voice or chat interactions reach a point where words alone aren’t enough, seamless escalation to secure co-browse and video sessions empowers agents to move from conversation to real-time collaboration.



By enabling visual guidance and human-centered interactions, organizations can deliver:



✔ Faster issue resolution

✔ Reduced customer effort

✔ Improved first-contact resolution

✔ More personalized, high-trust customer experiences



The future of customer engagement is not just omnichannel — it’s connected, contextual, and collaborative.



Reliability isn’t optional — it’s mission-critical.Built-in retry logic, adaptive throttling, and intelligent back-press...
11/05/2026

Reliability isn’t optional — it’s mission-critical.

Built-in retry logic, adaptive throttling, and intelligent back-pressure handling ensure zero data loss even during peak traffic, outages, or upstream failures.

The result? Compliance-grade resilience where every event reaches Splunk — every time.

At Consilium, we believe resilient observability pipelines are the foundation of operational trust.

Seamless customer engagement starts with complete visibility. Consilium empowers agents with real-time customer history,...
08/05/2026

Seamless customer engagement starts with complete visibility. Consilium empowers agents with real-time customer history, intent, and CRM insights across voice and digital channels — enabling faster resolutions, improved accuracy, and higher first-contact resolution.

Unified Inbound Engagement with Full Customer Context

Connected experiences. Better outcomes.

In today’s regulatory environment, compliance can no longer operate as a back-office checkbox.Organizations are being as...
08/05/2026

In today’s regulatory environment, compliance can no longer operate as a back-office checkbox.

Organizations are being asked to demonstrate not only what actions were taken — but why those decisions were made, who was impacted, and whether every outreach effort was defensible.

At Consilium, we believe true compliance requires:

✔️ Complete traceability across every outreach attempt

✔️ Context-rich insights by geography, account, and contact history

✔️ Transparent, defensible decision-making frameworks

✔️ Confidence that stands up to audits, scrutiny, and evolving regulations

Transparency is no longer optional. It’s becoming a competitive advantage.

AI in customer conversations is evolving from passive analytics to active intelligence.The future is no longer about rev...
07/05/2026

AI in customer conversations is evolving from passive analytics to active intelligence.

The future is no longer about reviewing recordings after the call ends — it’s about enabling teams to see, hear, and act while conversations are happening in real time.

This shift is transforming customer experience, compliance, and operational decision-making at scale.

At Consilium, we believe the future of AI isn’t reactive.

It’s real time.

These aren’t benchmarks. They represent real results from contact centers using Consilium UniConnect+™, where data-drive...
07/05/2026

These aren’t benchmarks. They represent real results from contact centers using Consilium UniConnect+™, where data-driven orchestration transforms customer interactions.

The key isn’t in hiring more agents or extending shifts. It’s about unifying channels — voice, email, chat, WhatsApp, and social, into one seamless layer. When every interaction is tied together with full context, agents can resolve issues faster without the distraction of switching between systems.

Consilium UniConnect+™ integrates everything into one platform, providing a single view of every customer. It’s not just a solution; it’s a smarter way to handle contact center operations.

The impact is clear.
Source : twimbit

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