25/08/2026
How to Elevate Modern Customer Service Operations? 📞
In the third episode of Through Experience, Lae Ann Guatno (Operations Manager) and Joy Gomez (Assistant Operations Manager) share their insights from a conference organized by the Customer Xperience Association of the Philippines - CXAP in Mactan, Cebu.
The event highlighted the importance of human integration in the customer service industry amid the growing use of Artificial Intelligence (AI). It also tackled the importance of building genuine relationships and fostering collaboration in the workplace.
The team aims to share the knowledge they gained from the conference to equip their people with the knowledge and skills needed to provide excellent global service experiences.
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