(TIMA), MCP Insurance Management and Agency, Inc. (MIMA) takes pride in its over 30 years of insurance agency experience. Together with the entire MarCoPay group, MIMA aims to create new economic opportunities for seafarers, their families, and the people who touch their lives by providing attainable innovative products for them to enjoy financial freedom at all stages of their lives. MIMA offers
health insurance, life insurance, and various non-life insurance products including but not limited to motor vehicle insurance, personal accidents insurance, travel insurance, property insurance, and cargo or marine insurance. OUR CUSTOMER CHARTER
We, at MCP Insurance Management and Agency, Inc., have set a standard commitment on responsibilities to you, our customer. We pledge to deliver and strive to uphold the levels of service as set out in our Charter. We commit to:
1. Customer Privacy
We know the importance of your personal data privacy. We adhere with the requirements of all relevant privacy and data protection laws, particularly the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations. To this end, we are committed to ensure that any Personal Data you share with us is secured and protected. Our employees, officers and directors follow strict standards of confidentiality in dealing with personal and sensitive information from customers.
2. Quality Services and Transparent Product Information
We commit to having your best interest as our ultimate priority. We will strive to always understand your needs and preferences and advise you on the protection best suited to your circumstances. We are committed to provide you with a clear and complete information to give you an in-depth understanding and appropriately informed on what the policy covers and the options available to you. We commit to help you make an informed decision whether to enter the transaction.
3. Safe and Secure Operations
We take your safety seriously, whether transacting online or offline. We place utmost priority on the greater responsibility of protecting the interests our customers. We guarantee safe and secure operations at all times by providing easy-to-use and secure transaction mechanisms.
4. Prompt Response to inquiries and complaints
We are committed to ensure that all your inquiries and complaints are addressed professionally, efficiently and effectively. We have provided adequate resources to deal with all concerns with utmost expediency. We shall acknowledge your complaint within one (1) business day for critical issues and within three (3) business days of receipt of non-critical issues and shall be recorded and monitored to avoid similar complaints.
