12/01/2022
Supervise outstanding account balances
Commence appropriate actions to ensure collection of slow paying or offending balances
Keep management informed of credit and collection activities and take action prescribed by senior management to tackle issues raised
Assist customers to resolve account problems emanating from incorrect billing, inaccurate information, improper delivery, slow payments, etc.
Undertake research and assemble documentation to support adjustments to account balances
Assist in training other relevant personnel on matters related to collections
Act as the company’s representative in taking inbound calls
Arrange debt repayment based on customer’s financial situation and client repayment guidelines, via credit card, check or obtained insurance
Document all updates and acquired information on accounts.
