15/08/2026
β οΈ OFFICIAL NOTICE: Beware of Fraudulent Individuals Impersonating Mocasa Representatives
Dear Mocasa Customers,
We have received reports of individuals pretending to be Mocasa representatives and contacting customers regarding their loan accounts and payments.
Please be advised that Mocasa will never ask you to send loan payments to a personal bank account, e-wallet, or any payment channel that is not officially provided by Mocasa.
We are currently investigating reports involving an individual using the name βJohn Mark Tolentinoβ, who has allegedly been claiming to represent Mocasa and providing customers with payment-related documents and screenshots that appear to be legitimate.
To protect yourself from fraud:
β’ Do not send money to any personal account or e-wallet provided by an individual claiming to be a Mocasa representative.
β’ Do not share your OTP, password, or other sensitive account information.
β’ Always verify payment instructions through official Mocasa channels before making any payment.
β’ If someone contacts you claiming to be from Mocasa, verify their identity before making any payment or providing information.
β’ Keep screenshots, receipts, messages, phone numbers, and other evidence if you suspect fraudulent activity.
If you have been contacted by someone claiming to be a Mocasa representative and you are unsure whether the person is legitimate, please contact Mocasa through our official channels for verification before making any payment.
If you believe you have already been a victim of this scam, please report the incident to us immediately and provide all relevant screenshots and payment records so that we can investigate and assist you.
Your safety and trust are our priority. Please stay vigilant and do not make payments based solely on messages or documents provided by individuals claiming to represent Mocasa.
Thank you for your cooperation.
β Mocasa Team
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