12/03/2026
Your safety comes first.
We understand how the ongoing conflict in the Middle East may cause concern for travelers. If you are currently traveling to or within the affected region, here’s how your AXA Smart Traveller coverage applies:
• Policy remains active for trips that began before the outbreak of conflict. Travelers currently at their destination remain covered and valid claims will be processed according to policy terms.
• Travel undertaken after and despite official government bans or advisories cannot be covered.
• Customers who wish to postpone their trip may cancel their policy for a full refund within one month of purchase.
We strongly encourage you to follow official government advisories as we continue to monitor the situation.
If you need assistance reviewing your policy, please reach out to:
✉ [email protected]
You may also contact us via our
📞Contact Center:
(+632) 8581-5292
(+63) 917 1709292 (Globe)
(+63) 919 0565292 (Smart)
