23/08/2025
Dear Members,
We are conducting a survey as part of an initiative to enhance our current semi-manual loan management system by transitioning to a more automated and efficient platform. This upgrade aims to streamline internal operations, reduce processing time, and significantly improve the overall customer experience.
Your feedback is extremely valuable to us. By sharing your insights and experiences, you will help us identify key areas for improvement, prioritize features, and ensure the new system meets both employee and customer needs effectively.
The survey link below will take approximately 5–10 minutes to complete. All responses will remain confidential and will be used solely for the purpose of system improvement.
Thank you for your participation and contribution to the growth of our services.
Participant Information Sheet and Informed ConsentThis informed consent form is for the staff and members of 5Ki Financial Services who are invited to participate in the research entitled:“Enhancing the Efficiency of Financial Operations through Automated Loan Management System.”