23/04/2025
🔍We're looking for a Client Success Manager who not only excels in client relations but also has a passion for leading a team of Insurance Virtual Assistants (VAs). In this dual role, you’ll manage client satisfaction, team performance, and help both thrive—all while working remotely.
✅What You’ll Do:
🔹Lead and support a team of Insurance Virtual Assistants, ensuring high-quality service delivery
🔹Oversee client onboarding, weekly/bi-weekly meetings, and quarterly business reviews (QBRs)
🔹Maintain strong, long-term relationships with clients by understanding their goals and providing tailored support
🔹Handle escalations with professionalism and provide effective resolutions
✅ What We’re Looking For:
🔹 Minimum 2 years of leadership experience in the BPO industry (Team Lead/Supervisor role)
🔹Strong client-facing experience is required
🔹Experience managing Virtual Assistants in the insurance industry is a big plus
🔹Familiarity with B2B operations is preferred but not required
🔹Proficient in Google Sheets/Excel and Slides/PowerPoint
🔹Excellent communication, leadership, and problem-solving skills
🔹Results-oriented with a strong work ethic and analytical mindset
💼 Why Join Us?
💻 100% Work From Home setup
🤝 Supportive leadership and team-focused culture
📈 Growth opportunities in a fast-paced virtual environment