Financial Dispute Resolution Service

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Financial Dispute Resolution Service FDRS is an independent dispute resolution scheme for consumers and financial service providers to use when they are unable to resolve a dispute.

📚 Want to know how we helped? Our report features case studies showing how FDRS helps resolve complex issues—from respon...
18/10/2026

📚 Want to know how we helped?

Our report features case studies showing how FDRS helps resolve complex issues—from responsible lending to clear communication and fair billing.

See how we make a difference: https://fdrs.org.nz/resources/publications

Cyber security doesn’t stop when you leave the office.( 🙉 Who else is listening to you?)When you’re at home, your work l...
08/10/2026

Cyber security doesn’t stop when you leave the office.

( 🙉 Who else is listening to you?)

When you’re at home, your work laptop shares a network with your phone, TV, smart speakers and other connected devices. Keeping that network secure helps protect both home and work.

Here’s how you can secure your home Wi-Fi:

• Change your router’s default password to a long, strong and unique passphrase

• Keep your router and connected devices updated

• Consider using a guest network for visitors and smart devices

• Being cyber smart is a good habit, wherever you are.

Own Your Online

Putting off that update? 📱 💻 Don’t.Cyber criminals look for weaknesses in outdated software to get into your devices, a...
07/10/2026

Putting off that update? 📱 💻 Don’t.

Cyber criminals look for weaknesses in outdated software to get into your devices, and AI is helping them find and exploit those weaknesses faster than ever.

Updates help close those gaps by fixing known security vulnerabilities.

Turn on automatic updates for your devices, apps and browsers, so you get the latest security fixes as soon as they’re available.

Stay current. Stay protected. Own Your Online

Can you spot the scam? 🕵 (Sorry, it’s not really Brad Pitt)AI is making scams more convincing than ever, so treat any u...
05/10/2026

Can you spot the scam? 🕵 (Sorry, it’s not really Brad Pitt)

AI is making scams more convincing than ever, so treat any unexpected request as suspicious.

Think before you click:

• Check who the message is really from

• Be wary of unexpected or urgent requests.

Own Your Online

How secure are your accounts? (👇 Psst... Don’t be this guy!)Advancing technology makes it easier than ever for scammers ...
04/10/2026

How secure are your accounts? (👇 Psst... Don’t be this guy!)

Advancing technology makes it easier than ever for scammers to crack simple passwords.

These two simple actions can keep out the majority of online attacks:

• Use long, strong and unique passphrases for your important accounts

• Turn on Multi-Factor Authentication (MFA) wherever you can.

Own Your Online

AI attacks are getting smarter, faster, and harder to spot 👀Cyber criminals aren't just targeting computers, they're tar...
01/10/2026

AI attacks are getting smarter, faster, and harder to spot 👀

Cyber criminals aren't just targeting computers, they're targeting people. Follow our posts next week for Cyber Smart Week (5-11 October) to build cyber-smart habits and strengthen your cyber resilience.

Own Your Online

29/09/2026

🚀 2026 was our busiest year yet!

FDRS received a record 928 complaints, reflecting growing awareness and trust in our service. Even with increasing volumes, 95% of complaints are responded to within one working day.

Find out how we’re helping more Kiwis resolve financial disputes: https://fdrs.org.nz/resources/publications

28/09/2026

📢 The 2026 Financial Dispute Resolution Service (FDRS) Annual Report is here!

Get your first look at our upcoming refreshed brand and discover how we’re supporting fair, independent, and accessible dispute resolution in New Zealand’s financial sector.

Read the full report: https://fdrs.org.nz/resources/publications

Address

142 Lambton Quay
Wellington
6011

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+64508337337

Website

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