Accuro Health Insurance

20/10/2025

It's been over a year since Accuro joined UniMed and we have begun operating under one brand – UniMed. Accuro may now have a new name, but we continue to have the same commitment to your health and wellbeing.

As part of this transition, our Accuro page will be closing. We invite you to connect with us through the UniMed page for future updates: facebook.com/unimednz

The transition to the UniMed brand does not impact Member’s policy, cover or benefits.

You can read more about what this change means here: unimed.co.nz/accuro

29/09/2024

Taking care of our mental health is just as important as taking care of our physical health, but finding a mental health expert in New Zealand can be a challenge.

Because of this, we launched Mental Health Assist, giving Accuro policyholders quick access to qualified mental health professionals.*

Calls to the Mental Health Assist team are answered by a mental health nurse and followed up with an appointment with a psychologist and/or psychiatrist within 10-14 days. The nurse can also provide support for up to 12 months following the consultation. This service is included in the Specialist add-on plan at no extra cost and is in addition to the mental health benefit.*

It might be the end of but don’t let that stop you from keeping your mental health top of mind.

To find out more about Mental Health Assist and other ways that Accuro can help you to be proactive in your health, visit accuro.co.nz/mentalhealth
*Available for policyholders with the Specialist Add-on plan. Always read the policy documentation for full terms and conditions, benefit levels and exclusions.

11/07/2024

Winter is here, and in these cold months, it's important to stay warm. We've teamed up with Kathmandu to offer all Accuro policy holders an extra 10% off insulation jackets (current and clearance). This is a limited time offer so get in quick!

Head to our website for more information: https://bit.ly/4czRiBL

21/12/2023

Our office will be closed from Saturday 23 December and will re-open on Monday 8 January. During this time, we will still be monitoring our inboxes for urgent queries.
Have a good holiday season 🏖

03/10/2023

The Boards of Union Medical Benefits Society Ltd (UniMed) and Accuro Health Insurance Society Ltd (Accuro) have signed a Letter of Intent to transfer the Accuro insurance portfolio to UniMed and combine the resources and capabilities of the two not-for-profit mutual societies.

Find out more on our website: https://www.accuro.co.nz/about/flg/proposal-to-combine-accuro-with-unimed-notice-of-special-general-meetings/

Members can expect to receive an email from [email protected] with details on how to vote.

22/12/2022

Happy Holidays to everyone 🎄
Our office will be closed from Friday 23 December and will re-open on Monday 9 January. During this time, we will still be checking our inboxes for urgent queries and pre-approvals.

For updates on the cyber incident impacting Accuro, please see our website: https://www.accuro.co.nz/about/cyber-incident/

15/12/2022

Update to cyber-incident impacting Accuro

While our systems are still down, we have managed to stand up many of our key services, albeit most of these are now manual. Importantly, claims and pre-approvals are still being processed but we do have delays. We are working as fast as we can to get as many claims as possible paid before Christmas and urgent pre-approvals signed off as we know how important this is.

We have also managed to start transacting premium payments. Rest assured that if we have not taken a recent premium payment, you are still fully covered under your policy. For the most up-to-date information, please see the information page on our website

Accuro’s external IT infrastructure provider (Mercury IT) has been the victim of a cyber-incident that has prevented access to a number of our core systems. Find out more on this page.

01/12/2022

Cyber incident impacting Accuro

Accuro’s external IT infrastructure provider has been the victim of a cyber-attack that has prevented access to a number of our core systems. Our IT provider is working with their own forensic experts and Government agencies to understand the nature and extent of the impact.

As we understand more about this situation, we will continue to communicate directly with our members and have set up an information page on our website which provides further information about the cyber-attack and where we will post updates - https://www.accuro.co.nz/about/news/temporary-outage/

For the time being, our systems remain offline which will impact services and speed of deliver, so we request your patience as we work towards a solution.

Accuro’s external IT infrastructure provider has been the victim of a cyber-attack that has prevented access to a number of our core systems.  Our IT provider is working with their own forensic experts and Government agencies to understand the nature and extent of the impact.  We have also notif...

29/11/2022

Unfortunately our systems are temporarily down including our phone system, so we are currently unable to answer calls. We are working to get this fixed as soon as possible. Apologies for any inconvenience this may cause.

27/09/2022

It's mental health awareness week and the first of the brighter days. If you've been feeling low for a while, it might be winter blues but it might be more.
Take time this week to check in on your mental health.

The “winter blahs” are real — Does feeling less energetic or wanting to sleep and sometimes eat more this time of year sound familiar?

28/07/2022

A recent survey of New Zealand workplaces revealed more than a third have no workplace well-being plan in place. How do you make a healthy work environment for your team?

A recent survey of New Zealand workplaces revealed more than a third have no workplace well-being plan in place. Yet it is necessary, now more than ever, for organisations to understand what a healthy work environment looks like and to provide it for their employees.