Banking Ombudsman Scheme (NZ)

17/08/2026

This , why not make a start on your emergency fund?

Small, regular amounts add up over time - and having even a little put aside can make a real difference when something unexpected happens.

If you can see difficulty ahead, you don't have to navigate it alone. Reach out early - support is available.

www.bankomb.org.nz/make-a-complaint

[email protected]

0800 805 950

10/08/2026

Financial Markets Authority NZ is warning that scammers are impersonating Binance offering free cryptocurrency or a ticket prize, tricking people into entering their account details on a fake website. Some people have reportedly lost money.

Read the full alert from the Financial Markets Authority to learn how to protect yourself.

Scam alert: fake Binance text messages

Have you received a text claiming to be from Binance offering free cryptocurrency or a ticket prize? Don't click the link. It may be a phishing scam designed to steal your cryptocurrency.

We've received reports of text messages claiming to be from Binance. The messages state that Binance is an FMA-approved academy and invite recipients to claim a ticket or win cryptocurrency. The FMA does not endorse or approve trading academies or cryptocurrency education providers. Any claim that an organisation or programme is “FMA-approved” is false.

If you click the link, you'll be taken to a website that asks you to enter or connect your cryptocurrency wallet. We believe this may be an attempt by scammers to gain access to your wallet and steal your cryptocurrency.

Protect yourself:
- Do not click on the links
- Do not connect your cryptocurrency wallet or provide personal information
- Forward the text to 7726 (SPAM) for free to help disrupt this scam

If you're unsure whether an offer is genuine, contact the organisation directly through its official channels.

Department of Internal Affairs

10/08/2026

August is !

Building an emergency savings fund doesn't have to be a big leap. Even setting aside a small amount can help you feel a bit more in control if something unexpected comes up.

A buffer can take some of the pressure off when life throws a curveball, like an unexpected bill or a change in circumstances.

06/08/2026

Happy !

We're here to help. If you have a complaint about your bank, visit bankomb.org.nz/make-a-complaint

Contact us:

[email protected]

0800 805 950

05/08/2026

Each quarter, we share data and insights on the cases we’ve received and resolved.

Case volumes rose 1 per cent during the fourth quarter compared with the previous quarter. Dispute volumes rose 25 per cent. Fraud and scam complaints remained stable, while complaints about service delays continued to fall, reaching their lowest level in more than five years.

31/07/2026

Understanding how to make a complaint about your bank shouldn’t be complicated.

Our Easy Read guide explains each step of the process in clear, simple language, with helpful visuals to support understanding.

Whether you need support to follow written information or just prefer

20/07/2026

Everyone should be able to understand and use our service to make a complaint about their bank.

Our complaint process is now available in New Zealand Sign Language (NZSL), with videos explaining each step – from raising a complaint with your bank, to bringing it to us.

If you prefer NZSL, you can learn about the process in a way that works for you: https://www.bankomb.org.nz/the-complaint-process/languages-2/nzsl

19/07/2026

Own Your Online is warning that scammers are impersonating NZ Police to target cryptocurrency holders, tricking people into entering their account details on a fake support website. Some people have reportedly lost money.

A genuine organisation won't contact you out of the blue and ask you to "secure" your account by sharing your details. If you're ever unsure, take a moment to stop and check before you act.
Read the full alert from Own Your Online: https://www.ownyouronline.govt.nz/news-and-alerts/scammers-impersonating-police-targeting-cryptocurrency-wallet-holders/

17/07/2026

Happy !
We're here to help. If you have a complaint about your bank, visit bankomb.org.nz/make-a-complaint

Contact us:
[email protected]
0800 805 950

14/07/2026

We may try to resolve your banking complaint quickly and informally by discussing it with you and your bank. If not, and we find that your bank has acted wrongly, we can make your bank pay compensation.

Read our FAQs to learn more about making a complaint:
bankomb.org.nz/about-us/faqs

We're here to help you fix your banking problems. Our service is free and independent.