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Monday 8:30am - 5pm Tuesday 8:30am - 5pm Wednesday 8:30am - 5pm Thursday 8:30am - 5pm Friday 8:30am - 5pm

Insurance Fraud Bureau New Zealand

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Insurance Fraud Bureau New Zealand

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In September 2019, the Insurance Fraud Bureau (IFB) was launched by the Insurance Council of New Zealand (ICNZ).

The IFB is New Zealand’s first integrated initiative to target insurance fraud through detection and education.

26/10/2026

When someone makes a false claim, it’s not just the insurer that pays the price, it drives up premiums for honest Kiwis across Aotearoa.

If you suspect someone is committing insurance fraud, report it confidentially to the IFB.
✅ All reports are protected under the Privacy Act 2020
✅Click ‘Report fraud now’ on our website: https://ifb.org.nz/what-is-fraud/reporting-fraud/

Let’s protect what’s fair.

21/10/2026

Fraud undermines trust in the whole system and honest Kiwis pay the price.

Help protect what’s fair.

https://ifb.org.nz/report-fraud/

13/10/2026

Most people don’t realise that every insurance claim they make is recorded on a national database, and shared across almost every insurer in New Zealand.

It’s called the Insurance Claims Register (ICR), and it holds over eight million records.

A standard claim sits there for 10 years. But a flagged claim, one linked to dishonesty, stays indefinitely.

That flag can affect your ability to get insurance, and in some cases, even your mortgage.

Our latest blog explains how the ICR works, what happens when a claim is flagged, and why honesty is always the best approach.

👉 https://ifb.org.nz/blog/the-insurance-claims-register-what-it-is-and-why-it-follows-you/

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07/10/2026

It's Cyber Smart Week 2026! AI is making scams more convincing than ever, and stolen personal data is being used to commit insurance fraud.

Can you spot the scam? 👀

🔍 Fake insurance policies sold through social media
🔍 Phishing emails that look real
🔍 AI-generated websites mimicking legitimate providers

Look closer. Question everything. Report suspected fraud at ifb.org.nz/report-fraud

30/09/2026

Backed by all 28 ICNZ members, the IFB is New Zealand’s first dedicated initiative to detect, deter, and educate against insurance fraud.

Our small but committed team works with insurers and key partners across the motu to protect honest policyholders and strengthen trust in our insurance system.

Together, we’re building a fairer, safer Aotearoa.

Learn more: https://ifb.org.nz/about-the-ifb/

24/09/2026

Did you know you can report insurance fraud anonymously?
Fraud impacts everyone by driving up premiums and eroding trust.

Report it confidentially at 👉 https://ifb.org.nz/report-fraud/

Report suspected insurance fraud using our fraud reporting form below. You can remain anonymous if you choose.

16/09/2026

Think the worst that happens with a dodgy insurance claim is it gets declined? Think again.

In New Zealand, people have been ordered to repay thousands through the Disputes Tribunal, had their policies cancelled permanently, and gone to prison, including one woman sentenced to more than four years.

Our latest blog walks through what actually happens when insurance fraud is caught, using real NZ cases. The consequences go well beyond a ""no.""

Read more: https://ifb.org.nz/blog/insurance-fraud-has-a-criminal-record-what-really-happens-when-you-get-caught/

Know someone being dishonest with a claim? Report it confidentially at ifb.org.nz/report-fraud

09/09/2026

Not sure whether what you’ve seen amounts to fraud? That’s ok.
You can call the IFB to discuss your concerns.

If you decide to submit a report and the behaviour you’ve described turns out to not be insurance fraud, there won’t be any negative consequences for you unless it can be proven you deliberately gave us false information.

https://ifb.org.nz/report-fraud/

04/09/2026

Exaggerating the value of a claim is still fraud. Even small inflations can result in cancelled policies, loss of cover, and in serious cases, prosecution.. https://ifb.org.nz/what-is-fraud/what-causes-fraud/

24/08/2026

Rounding up a claim. Leaving a detail off an application. Asking a tradesperson to bump up a quote to cover your excess. None of it feels like "real" fraud, but it is, and it's far more common than staged crashes or forged paperwork.

Our latest blog breaks down "soft fraud": what it looks like, why it still counts as a criminal offence in NZ, and why even small dishonesty adds up to real cost for every policyholder.

Read more: https://ifb.org.nz/blog/soft-fraud-padding-a-claim-is-still-fraud/

Summary: Not all insurance fraud looks like a staged crash or a forged document. Most of it is smaller than that: rounding up a genuine claim, leaving a detail off an application, or asking a tradesperson to bump up a quote. This blog looks at so-called “soft fraud,” why it still counts as a cri...

Address

139 The Terrace
Wellington
6011

Opening Hours

Monday	8:30am - 5pm
Tuesday	8:30am - 5pm
Wednesday	8:30am - 5pm
Thursday	8:30am - 5pm
Friday	8:30am - 5pm

Telephone

+64508372835

Website

https://ifb.org.nz/

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