House Rules
We've developed these 'House Rules' to make interaction with our social media accounts as simple and effective as possible. We welcome any relevant comments, feedback, photos, and videos from you. However, if the content is not your own, please ensure you have permission from the owner before posting it. We ask that you do your part and comply with these rules for posts, communication
s, and general behaviour on this page. While we appreciate all relevant posts from you, we reserve the right to delete any comments or posts that we decide are off-topic or otherwise inappropriate. This includes posts that contain the following:
• Defamatory, obscene, offensive, or violent language and / or images.
• References to illegal activities.
• Trolling, spamming, fraudulent or deliberately misleading posts.
• Repetitive or continuous posts, including complaints that have already been responded to by us.
• Attacks on specific groups or any comments meant to harass, threaten, or abuse an individual.
• Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation, or political beliefs.
• Sexually explicit content.
• Websites or files containing viruses that could damage the operation of other people’s computers or mobile devices.
• Commercial solicitations.
• Unreasonable or inappropriate disclosure of someone else's personal information.
• An infringement of another party’s intellectual property rights. We also reserve the right to remove or block users from this page at our discretion if a user fails to comply with the above guidelines. Our team will regularly monitor and moderate this page between 8am – 6pm Monday to Sunday. Where a response is required, we will endeavour to respond to your comments on this page within 24 hours during Monday to Friday. We will not respond to any private messages unless they relate to a promotion that has been run on our social accounts. Customer enquiries
In order to protect your privacy, we don't discuss details of your insurance or your claim in public forums, including our social media pages.
• For any customer service or claim enquiries contact your broker directly.
• If you’re having trouble contacting your broker, please contact:
o General enquiries: 0800 694 222. From outside New Zealand +64 9 969 6000 (9am-5pm NZEST). o Claims enquiries: 0800 2BROKER (0800 227 653).
• To find out more about our insurance, you can also visit us at nzi.co.nz
Social accounts
• NZI Facebook
• NZI LinkedIn
Don't share your personal information
Remember that this is a public page, so you should only share information you are happy for the general public to see. Please don't share personal information on this page such as your phone number, email address, policy, or claim information. We also ask that you don't share our employees’ information either. Your content / our content
While we endeavour to ensure that any instructions, suggestions, or recommendations we post are safe to implement, we accept no responsibility for any loss, damage or personal injury that may be suffered or sustained as a result of, in connection with or arising from them. In addition to the rights you grant to Facebook, or LinkedIn, you also grant NZI Insurance and its related body corporates the right to use and/or distribute any content posted by you in any manner or media without any legal or monetary obligation to you. The content posted by users does not necessarily reflect the views or opinions of NZI Insurance and/or Insurance Australia Group (IAG), and NZI Insurance and/or IAG do not confirm the accuracy of such content. You agree to hold NZI Insurance and IAG harmless from any liability and/or damages resulting from your participation on our page, or any claim arising from any material that you post on our page. Thanks for supporting and engaging with NZI.
