QC Financial Services Ltd

14/01/2022

Duties Information
I am bound by the duties of the Financial Markets Conduct Act to:
Meet the standards of competence, knowledge and skill set out in the Code of Conduct,
Give priority to the clients’ interest and exercise care, diligence, and skill,
Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.

14/01/2022

Complaints and handling process
If you have a problem, concern, or complaint about any part of my service, please tell me on +64 21 027 35808 or email [email protected], so I can try to solve the problem.
You may also contact our internal disputes service by contacting my dealing group NewPark Financial Services Group, website is https://newpark.nz/
If we cannot agree on how to resolve the issue, you can also contact Financial Services Complain Limited (FSCL). This service will cost you nothing and will help us resolve any disagreements. You can contact FSCL by emailing [email protected], calling FSCL on 0800 347257, or in writing to Po Box 5967, Lambton Quay, Wellington 6145.

Newpark’s team of industry specialists deliver NZ’s broadest range of adviser business support services, technology, governance, and training. If your business needs help in any of these areas give us a call and we’ll talk you through our membership offer and the benefits of being a valued mem...

14/01/2022

Conflicts of interest (if any)

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also. From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

We manage these conflicts of interest by ensuring that we prioritize your interests above our own. The advice we provide is based on understanding your goals and circumstances and providing recommendations which are based on research.

Referral Fees: We reward our clients, who refer us business by way of Movie Vouchers, Restaurant Vouchers and Gift cards, when they refer their friends and family to us for their mortgage and insurance needs.

We also receives referral commission from real estate agents, for introducing clients who wants to sell their homes as well as property managers.

14/01/2022

Our fees

The actual fee charged to you will depend on the nature and scope of the advice or service we provide.

The following section outlines the types of fees that may apply:
For services in relation to loan products ,
commissions may be paid by the product provider as follows:
Initial commission - a percentage of the value of your loan amount, and
Ongoing commission - a percentage of the value of your loan account balance, usually calculated at the end of each month in which you hold the loan amount.

Other costs
Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs. These costs may arise from incidentals such as travel costs and photocopying. However, we will agree all additional costs with you prior to incurring them.

14/01/2022

Nature & Scope of advice service
QC Financial Services Ltd provides Mortgage services and Accredited with the following product providers,
Commercial banks: ANZ, ASB, Westpac, BNZ, SBS, Bank of China, China Construction Bank, Kookmin Bank
Finance companies, such as First Mortgage Trust, Basecorp Finance, Avanti, Cressida, DBR etc

14/01/2022

QC Financial Services Ltd (FSP727472) holds a licence issued by the FMA to provide a financial advice service.
The transitional FAP licence is subject to conditions contained in the Act, imposed by regulations, and imposed by the FMA under section 403 of the Act. More information please refer to FMA website:https://fma.govt.nz/assets/Compliance/Standard-conditions-for-Transitional-FAPlicences.Pdf
Our office contact details
Suite 3, Level 2, 86 Parnell Rd, Parnell, Auckland
Phone: 02102735808
Email: [email protected]

This email will be sent regularly with the latest industry news, FMA updates and current papers, reports, investigations and prosecutions.

14/01/2022

Jen QU is director of QC Financial Services Ltd and Financial Advice Provider Licence holder (FSP 512186). She is with financial, accounting and customer services education and working background and has been providing mortgage advice in New Zealand since 2015.